The Company:
PROLINK—Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty, and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.
Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.
The Role:
As a Receptionist at PROLINK Insurance, you will provide administrative support to all employees while supporting our clients with their insurance needs. This is a full-time, in-office role, requiring availability five days a week.
Qualifications: The ideal candidate will meet majority of the following requirements:
- Education: Currently enrolled in Post Secondary Education, preferably in Business Administration or an Insurance-related field.
- Experience: Minimum one year of administrative experience (preferred).
- Skills:
o Strong organizational, time-management, and Multitasking
o Proficiency in Microsoft Office products, especially Outlook and Excel.
o Excellent written and verbal communication Skills with attention to detail.
o Client-centric approach with a positive attitude and team-oriented mindset.
o Flexibility to support the team with various tasks as needed.
Key Responsibilities: 1. Client Interactions: Serve as the first point of contact for callers and visitors, ensuring a welcoming and professional experience.
2. Communication Management:
- Handle all incoming phone calls, voicemails, and emails, directing inquiries to appropriate contacts.
- Manage incoming and outgoing mail, courier, and packages.
3. Office Support:
- Assist with ad hoc requests such as printing, copying, and scanning.
- Help IT with preparing and distributing computer equipment for remote workers.
- Order and maintain office and kitchen supplies.
- Manage meeting room bookings and ensure room readiness.
- Oversee kitchen cleanliness, including loading/unloading the dishwasher.
Brokerage Support: Collaborate with the Broker Productivity and Education Team to handle policy documents, process claims notices, and invoice policy lines in our broker management system.
The Benefits:
- Enjoy a competitive compensation package;
- Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
- Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
- Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business;
- Grow your career in an organization that loves to recognize and reward its top talent;
Diversity & Inclusion:
At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.
We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.
