About Us:
Black Sheep Mattress Company is a Canadian-owned and operated business, specializing in building and selling handcrafted, luxury mattresses from all-natural materials. We emphasize sustainability and transparency, while focusing on creating meaningful, long-lasting relationships with our customers. Not only do we build mattresses of the highest quality, but we also build our reputation of excellence in a way that considers all of our stakeholders, including the natural environment.
We offer a professional, yet casual, work environment with flexible hours and plenty of opportunity for creativity, innovation, growth, and, of course, some fun mixed in.
The Position:
We're seeking an outgoing and talented sales professional to help lead sales in our Toronto showroom, as well as help grow our footprint in the Toronto design community.
- Full-time (up to 40 hours per week), Tuesday to Saturday
- Medical/dental benefits provided
Showroom Sales:
Our success thrives on a loyal customer base that spreads the word about the quality of our products to friends, family, and coworkers enthusiastically. By the time prospective customers visit, they’ve often already heard about what makes Black Sheep Mattresses stand out—and they’re eager to experience it for themselves. Your role will be to share our story and guide customers to the best sleep solutions in a relaxed, no-pressure environment. With everyone having their own sleep story, the chance to help people get a better night's rest is not only rewarding but genuinely fun. You’ll be responsible for driving the success of our Toronto showroom, and managing every aspect that makes a store thrive.
Customer service:
A significant piece of what sets us apart from other companies is our level of customer service. This includes helping customers with questions, navigating the different options we offer, and determining what might work best for each individual based on their unique needs. We value customer service greatly and this care is reflected in every email, phone call, or in-person interaction with our customers.
Admin:
In a small company, anyone in an administrative role plays an integral role in keeping things organized and running smoothly. Admin responsibilities include everything from updating our order board, creating internal documents and those for customers, booking appointments, sending invoices, and many more integral tasks involved in the day-to-day operations.
Responsibilities:
Showroom Sales
- Guide customers through our showroom & tell them about our products
- Provide a no-pressure sales experience for our customers, in line with our company values
- Become an expert in the different products we offer
- Assist customers in their decision making process
- Work independently
- Ensure the showroom is clean and tidy at all times
- Grow our relationships with the design community
- Attend and represent Black Sheep at external events such as IDS
- Opening/closing duties
- Merchandising
- Light cleaning
Customer service
- Respond to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, etc.
- Answer customer emails
- Answer the phone
- Provide phone consultations for customers
- Following up with customers
Admin:
- Create & print office documents such as sales orders, price lists for the showroom, promotional material, care instructions, labels, tags, etc.
- Communicate with our delivery company
- Prepare and send invoices to customers
- Process sales on Shopify
- Collect payment from customers
- Reply to customer reviews
Other tasks you may be asked to perform:
- Assist with graphic design
- Assist with marketing projects
- Assist with writing content & posting on social media
Qualifications - Must Haves:
- High comfort level interacting with customers, explaining the different aspects of our products with at least 2-3 years experience in retail (experience with luxury products and services preferred)
- Strong interpersonal skills and a genuine passion for providing exceptional customer service. Ability to listen attentively to clients' needs and offer tailored solutions
- An impeccable eye for detail
- Strong organizational skills
- Strong competency in Google - Gmail, google docs, google sheets, etc.
- Excellent interpersonal skills - ability to work collaboratively with a team, and communicating in a positive manner with our customers
- Creativity and innovation, with confidence to take initiative, act decisively, and work independently when necessary
- Ability to work independently and take initiative
Qualifications - Nice to Haves:
- Established luxury goods clientele
- Network within the Toronto interior design and decorator community
- Videography/photography skills
- Social Media savvy
- Experience/passion in sustainability and/or local business development
Application Details:
Please provide a cover letter & resume for full consideration
Job Type: Full-time
Pay: $25.00-$28.00 per hour
Expected hours: 35 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
Flexible language requirement:
Schedule:
- Day shift
- Weekends as needed
Experience:
- Customer service: 2 years (preferred)
Language:
Work Location: In person
Application deadline: 2024-11-30
