RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Eighteen Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca
RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.
RSL Vision
To be the environment that inspires excellence and trust within our community.
RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.
Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for four consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.
The Opportunity:
Scope of the position
The purpose of this role is to ensure that warranty claims are processed, submitted and paid on a timely basis including inventory control administration.
Duties and Responsibilities
- Process and authorize warranty claims.
- Verify the supplier’s criteria (e.g. amount covered, coverage time frame, etc).
- Complete document required to process the claims, forward them to the supplier.
- Follow up on claims to obtain prompt payment.
- Complete pre-authorization applications in contentious cases, forward them to supplier & follows up.
- Analyze denied warranty claims by the supplier and if applicable, re-submit them.
- Ensure that customers are invoiced for uncovered and unauthorized claims.
- Keep up-to-date on all supplier recalls and bulletins.
- Update Warranty manuals and upload to SharePoint/Intranet.
- Provide information to Branch staffs, manufacturers and the general public.
- Work closely with the sales and accounting on claim issues.
- Assist with Inventory control.
Skills and Qualifications
- 1 – 2 years’ experience in a similar role is preferred.
- Ability to work independently and contribute to the team goals.
- Be able to meet deadlines.
- Working knowledge of warranty policies and procedures is an asset.
- Inventory management experience is helpful.
- Strong attention to detail.
- Good customer relations skills.
- Strong verbal and written communications.
- Possesses Microsoft Office skills.
- Experience with computers and relevant software.
What we offer:
The target salary range for this position is $48,000 to 52,000 CAD. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.
It's not all about work. That's why we support and recognize our team members with a range of benefits:
• RSL is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• 3 weeks vacation.
• 3 personal obligation days.
• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Pension plan.
• Access a 24/7 Employee Assistance Program.
Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.
