Job Description:
The Showroom Coordinator will assist with day to day operations of our new Cambria Showroom in Richmond Hill, ON. This individual will assist with guest relations and customer experience as well as some event coordination/details.
This position will strive to discover customer needs while delivering the Cambria brand experience and product knowledge to customers as well as trade professionals. This role will report to the Showroom Manager, rolling up to the District Manager.
- In addition, candidates must be bilingual in English and Mandarin or Cantonese*
Essential Duties and Responsibilities:
- Assist in day to day operations of the Showroom
- Provide exceptional customer experience to all scheduled appointments and walk-ins
- Generate sales leads and collaborate with the local sales team within the DC territory
- Create visibility of the Showroom to industry partners
- Learn and master Brand and product knowledge effectively
- Assist the Showroom Manager in placing sample orders for sales team
- Make follow up phone calls with consumers & business partners
- Provide detailed information to better help homeowners and designers understand the benefits of Cambria
- Assist consumers and trade professionals with design solutions for their project, as requested
- Work with Showroom Manager & Sales team to increase traffic and manage lead process
- Support Showroom Manager in planning, organizing and executing all Showroom events
- Remain educated on current design trends in the industry
- Merchandise displays and ensure brand standards are maintained within the Showroom
- Perform other duties and responsibilities as assigned
Requirements:
- Effective interpersonal, verbal and written communication skills
- Strong attention to detail, high level of organization and initiative
- Passion for sales and closing skills
- Strong project management skills
- Ability to develop and maintain strong working relationships with internal and external parties
- Professional demeanor
- Pronounced analytical and follow up skills
- Ability to thrive in a fast-paced, high-energy environment
- Ability to work evenings and weekends for events as business requires
Minimum Requirements:
Education: College Degree (preferably Marketing, Interior Design / Home Fashion, Retail Sales)
Experience: 1-3 years’ relevant experience in the retail showroom environment providing excellent customer service
Systems: Google Suites, Microsoft Office, Salesforce (preferred)
Additional Requirements:
Managerial Responsibilities: N/A
Travel Requirements: N/A
Physical Requirements: Showroom position requiring some lifting of samples, up to 25 pounds and event set up
Cambria offers a competitive benefits package that encompasses Health, Dental and Vision Benefits, Basic Life, Dependent Life, AD&D, Long Term Disability, Employee & Family Assistance Program (EFAP), Vacation, Holidays, Registered Retirement Savings Plan, discretionary Deferred Profit Sharing Plan, Employee Referral Program, Tuition Reimbursement, Counselling Services and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.
For Additional Company Information, Please Visit Www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
