Job Summary
We are seeking a dynamic and experienced Customer Experience Manager to lead our customer service team and enhance the overall customer experience. This role is pivotal in ensuring that our customers receive exceptional service while fostering a culture of continuous improvement. The ideal candidate will possess strong leadership skills, be multilingual, and have a passion for delivering outstanding customer service.
Duties
- Lead and supervise the customer service team, providing guidance and support to ensure high performance.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Communicate effectively with customers, addressing their needs and concerns promptly.
- Negotiate solutions with customers to resolve issues while maintaining positive relationships.
- Train and mentor team members on best practices in customer service, communication, and problem-solving.
- Collaborate with other departments to align customer experience initiatives with company goals.
Experience
- Proven leadership experience in a customer service environment.
- Strong communication skills in English; proficiency in Spanish or other languages is highly desirable.
- Experience in project management, with the ability to manage multiple tasks simultaneously.
- Demonstrated ability to analyze data and make informed decisions based on findings.
- Excellent negotiation skills with a focus on achieving win-win outcomes for customers and the company.
- A background in supervising teams and fostering a collaborative work environment is essential.
Join us as we strive to create an exceptional experience for our customers!
Job Types: Full-time, Part-time
Pay: $24.38-$30.76 per hour
Expected hours: 20 – 40 per week
Additional pay:
Benefits:
- Company pension
- Employee assistance program
Flexible language requirement:
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Work Location: In person
