POSITION OVERVIEW
The Technical Administrator will play a crucial role in preparing and issuing new business, endorsements, and renewal documents for our Auto department to ensure smooth operations of our technical administration processes. This is a great opportunity for those who enjoy being part of a small, close-knit group, and watch the team expand as we extend our auto technical administration services with the company’s growing operations. This position is ideal for individuals who excel in collaborative environments, possess strong communication skills, and enjoy building and maintaining relationships with stakeholders.
RESPONSIBILITIES
Document Processing:
- Efficiently process Automotive policy documents in Applied Epic, including declaration pages, policy wordings, extensions, endorsements, and warranties.
- Maintain, update, and organize correspondence in Applied Epic as necessary, ensuring data accuracy and accessibility.
Reporting & Analysis:
- Generate and manage various reports for the business, including, but not limited to, renewal reports, commission reports, and AR reports.
- Reconcile commission earnings for different Auto departments.
- Stay up to date with renewal letters and renewal reports, cross referencing policy data to make sure everything is being handled promptly.
Collaboration & Relationship Management:
- Develop and maintain relationships with Automotive Insurance Advisors and Branch Managers to assist with various Applied Epic-related tasks.
- Work closely with the accounting department to correct and identify discrepancies.
Time Management & Deadline Adherence:
- Consistently meet all deadlines to ensure the timely delivery of documents and services to our clients.
- Serve as a backup for other Technical Administrators when needed.
Other duties and responsibilities within the scope of this position, as required by the business.
REQUIREMENTS
- College Diploma in any field is an asset.
- 1+ years of experience in administration work is preferred.
- Previous experience in automotive insurance administration or a related field is an asset.
- Proficiency in using industry-specific software such as Applied Epic or other similar systems is an asset.
- Excellent organizational skills and strong attention to detail.
- Effective time management and task-switching abilities.
- Ability to adhere to deadlines and maintain the required quality of work.
- Strong interpersonal skills and the ability to communicate clearly and professionally.
- Willingness to adapt to changes and embrace new challenges.
- Strong English oral and written communication skills.
Waypoint is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
