Position Overview
The Junior Business Analyst supports the organization in several activities, including data collection, entry, maintenance, quality assurance testing, resolving operational issues, producing reports, and analyzing results for purpose-built databases containing key business information, while looking for ways to optimize processes and enhance the applications they support.
DUTIES & RESPONSIBILITIES
· Support applications via data collection, entry, and maintenance.
· Assist Application Leads with requirements gathering efforts, developing use cases, and attending weekly development meetings
· Train, support, and help users successfully adjust to process/system changes
· Test code changes to ensure all specifications and requirements are satisfied
· Record defects and creating detailed story cards to aid IT in fixing issues
· Identify process and application improvement opportunities to improve efficiency and/or improve the user experience
· Document process changes
· Maintain data and performing quality verifications on file imports
· Handle queries from internal and external individuals providing database inputs
· Perform analysis on database contents and preparing reports
KNOWLEDGE & SKILLS REQUIRED
· A degree/diploma in Business, Mathematics, Computer Science or a related field involving data management/analysis and/or technology
· Analytical skills to study problems, identify and record solutions
· A disciplined individual with a strong attention to detail
· Motivated self-starter with the ability to identify/resolve issues timely and independently
· Excellent organizational and documentation skills with an ability to provide concise and detailed written and verbal communications
· A team-oriented attitude with an aptitude to help colleagues with technical as well as process issues
· An ability to manage time and effectively prioritize multiple projects at one time
CORE COMPETENCIES
· Conceptual/Strategic/Analytical Thinking
· Initiative
· Managing Change
· Diagnostic Information Gathering
· Flexibility
· Thoroughness
· Customer Service