Position Overview

The Junior Business Analyst supports the organization in several activities, including data collection, entry, maintenance, quality assurance testing, resolving operational issues, producing reports, and analyzing results for purpose-built databases containing key business information, while looking for ways to optimize processes and enhance the applications they support.

DUTIES & RESPONSIBILITIES

· Support applications via data collection, entry, and maintenance.

· Assist Application Leads with requirements gathering efforts, developing use cases, and attending weekly development meetings

· Train, support, and help users successfully adjust to process/system changes

· Test code changes to ensure all specifications and requirements are satisfied

· Record defects and creating detailed story cards to aid IT in fixing issues

· Identify process and application improvement opportunities to improve efficiency and/or improve the user experience

· Document process changes

· Maintain data and performing quality verifications on file imports

· Handle queries from internal and external individuals providing database inputs

· Perform analysis on database contents and preparing reports

KNOWLEDGE & SKILLS REQUIRED

· A degree/diploma in Business, Mathematics, Computer Science or a related field involving data management/analysis and/or technology

· Analytical skills to study problems, identify and record solutions

· A disciplined individual with a strong attention to detail

· Motivated self-starter with the ability to identify/resolve issues timely and independently

· Excellent organizational and documentation skills with an ability to provide concise and detailed written and verbal communications

· A team-oriented attitude with an aptitude to help colleagues with technical as well as process issues

· An ability to manage time and effectively prioritize multiple projects at one time

CORE COMPETENCIES

· Conceptual/Strategic/Analytical Thinking

· Initiative

· Managing Change

· Diagnostic Information Gathering

· Flexibility

· Thoroughness

· Customer Service

Electronic Products Recycling Association (EPRA)

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Junior Business Analyst