Employment Type: Full-Time, Contract
Work Hours: 35 hours per week (Monday to Friday, 7:30am – 3:30pm, )
Salary: $49,329 annually (L5), plus comprehensive benefits
Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1

Contract Period: January 16, 2025 to July 17, 2026
Internal Application Deadline: Thursday, December 12, 2024
External Application Deadline: Monday, December 16, 2024

JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Front Desk Support Worker is responsible for a welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants and guests within a feminist framework that includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression.

ABOUT YWCA TORONTO – YWCA ELM CENTRE
YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for Indigenous women, gender diverse people and their families and 85 supportive units for women and gender diverse people living with mental health or concurrent mental health and substance use challenges. The Elm Community Engagement Workers provides supports and services to the entire residential community, with a focus on community capacity building, housing stabilization and health promotion.

KEY RESPONSIBILITIES

Greets and directs tenants, guests, contractors and suppliers to the Elm housing program;
Receives and redirects calls from external and tenant to the appropriate staff (superintendent and property services, security, on-call, case managers, manager, community engagement staff, 911) and workers regarding repairs, and security/safety issues;
Schedules appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
Takes corrective action when responding to potential safety hazards; ensuring hazards are reported to the appropriate personnel;
Reports all disturbances, vandalism or other emergencies to the supervisor; filling out an incident report as required;
Liaises with building superintendents to address property service issues in need of immediate attention.

QUALIFICATIONS

Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for equivalency will be considered);
Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring;
1 to 3 years directly related experience within supportive housing;
Completion of the Toronto Hostel Training Centre’s certificate an asset;
Knowledge of the Residential Tenancies Act;
Strong interpersonal skills;
Exceptional verbal and written communication skills;
Knowledge and experience in de-escalating conflict and responding to crisis situations;
Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
Knowledge and experience working from an anti-oppression framework and trauma informed practice;
Knowledge of harm reduction framework;
Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
Ability to think independently, process good judgment, demonstrate proved problem-solving skills and effective decision-making skills;
Must be organized and detail-oriented;
Ability to work well under pressure;
Knowledge of security operating systems an asset;
Knowledge and ability to communicate in a second language an asset;
Experience working in a residential setting an asset;
Completion of WHMIS training an asset.

WHAT WE OFFER:

Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

Posting Date: December 3, 2024

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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YWCA Toronto

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