Who we are
Founded in 1995, QPS Evaluation Services Inc. is the world's largest Accredited Field Evaluation Agency and a leading independent third-party testing, certification, and field evaluation organization. Headquartered in Toronto, Ontario, we operate a state-of-the-art testing laboratory with engineering service offices across Canada, the USA, and Europe.
As an accredited Nationally Recognized Testing Body (NRTL) and a division of Applus Laboratories, we pride ourselves on employing top-tier engineering and support staff with unparalleled expertise. Our unmatched customer service demonstrated through exceptional delivery times, cost efficiency, and a positive attitude, has attracted and retained thousands of satisfied customers. As we enter a growth phase, we are looking for talented individuals to join our engaged workforce. For more information, please visit our website at qps.ca and Applus Laboratories.
Who are we looking for
We are looking for a detail-oriented and proactive Project Coordinator (PC) who thrives in a dynamic work environment. The ideal candidate will be an excellent communicator, organized, and able to handle multiple tasks simultaneously. You should be comfortable interacting with both customers and internal teams, ensuring the smooth progression of projects from start to finish. If you have strong administrative skills and a passion for problem-solving, we want to hear from you!
What you will do
- Customer Liaison: Communicate with customers to manage expectations, clarify requirements, and collect necessary documentation to ensure the project can begin smoothly.
- Project Readiness: Review Zoho project queues and project folders to identify missing elements that may delay project initiation. Work closely with the Operations Manager to resolve issues.
- Documentation and Coordination: Ensure all relevant documentation is collected, organized, and stored properly. Update Zoho and track project progress, even when no new updates are available.
- Seamless Handover: Once the Project Manager is assigned, facilitate the handover and ensure they introduce themselves to the customer within five business days.
- Ongoing Support: Follow up with customers regarding findings reports and ensure they are informed about the Re-Testing program where applicable.
What Do You Need to Succeed
To succeed in this role, you should have:
- Experience: A minimum of two (2) years of proven administrative experience, with a solid understanding of office procedures and business practices.
- Communication Skills: Strong written and verbal communication skills, with the ability to clearly interact with various stakeholders at all levels of the organization.
- Technical Skills: Proficiency with Zoho, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software. Comfortable with data entry and general office technology.
- Attention to Detail: Ability to identify and resolve missing information in project folders and ensure smooth transitions between tasks.
- Time Management: Ability to handle multiple tasks and prioritize effectively to meet deadlines, keeping all parties informed of progress.
What Sets you apart
- Proven Organizational Skills: Your ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines sets you apart from the rest.
- Customer-Centric Approach: You understand the importance of customer communication and are dedicated to keeping them informed throughout the project’s lifecycle.
- Team Player: While you work independently, you’re also an effective collaborator with both internal teams and external clients, ensuring smooth transitions and positive experiences for all involved.
- Drive for Excellence: You’re always looking for ways to improve processes, whether it’s in your communication, documentation, or organization, and you bring that mindset to the role every day.
What We Offer
- Collaborative Environment: Work alongside experienced and supportive professionals dedicated to your success.
- Career Growth: Grow your career in a company that values and recognizes the contributions of its employees.
- Energizing Work Atmosphere: Join a dynamic environment committed to delivering quality results and treating customers with the utmost respect.
- Competitive Salary: We offer a competitive salary that reflects your skills and experience.
- Generous Time Off: Enjoy a paid vacation to ensure a healthy work-life balance.
- Opportunities for Professional Development: Access training and development programs to help you reach your career goals.
- Comprehensive Benefits Package: Enjoy additional benefits, including an RRSP match, health, dental, and vision coverage, a flexible work schedule, and the assurance that your well-being is prioritized.
Equal Opportunity Employer:
QPS is an equal-opportunity employer. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. Upon request, QPS will provide reasonable accommodation. Please let us know by email.
QPS will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
Work Location: Hybrid remote in Etobicoke, ON M9W 5A3
