As a receptionist, you will greet all residents, visitors and staff either on the telephone or in person. You will provide calm, courteous and empathetic customer service assistance answering a variety of inquiries and directing people to the correct staff member or seeking immediate assistance for the customer.
Our ideal candidate possesses the following qualifications & skills:
- Minimum Grade 12 Education. Proficient computer and keyboarding skills. Previous reception and experience in working with the elderly is preferred.
- Always be pleasant, courteous and empathetic.
- Experience with customer service satisfaction, problem-solving skills, and ability to multi-task under pressure.
- Proficient in interacting with clients in a variety of situations/circumstances.
- Intermediate knowledge of the Occupational Health & Safety Act.
- Strong interpersonal, communication (verbal and written) and customer service skills orientated toward the needs and challenges of the mature adult and their families, Shepherd Village staff and other clients.
- Able to work on own initiative, and independently prioritize work responsibilities while maintaining a high degree of efficiency.
- Cooperative and flexible team player, able to build and maintain positive working relationships.
- Computer literate in Microsoft Office Suite.
- Exercise confidentiality in all matters pertaining to the Organization.
- Having a combination of days, evenings and or weekend availability is an asset.
We offer an engaging and supportive environment, competitive compensation, and the opportunity to make a difference in the lives of seniors.
REQUISITION CLOSING DATE - February 7th, 2025, at noon.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.
We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.
Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
