Headquartered in North York, ON, with employees in Canada, the US, China, and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance in designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement, and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest-growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we are adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
NewAge Products is looking for an enthusiastic individual to become a part of our team. As a Part-Time Experience Centre Sales Associate, you will be reporting to the Experience Centre Manager of Operations. The successful candidate will be responsible for leading and Driving Sales by providing customer-centric experience. They are also responsible for identifying and working cross functionally to execute current and incremental sales driving activity through existing customers and net new sales channels.
Our Experience Centre Sales Associate is a seasoned sales and retail veteran and a naturally charismatic individual. In this role, you will be responsible for driving sales and conversion, by embodying our company mission to improve everything we touch, using a customer-centric approach, to achieve measured growth. You will build a strong rapport with your customers, by utilizing, training, development, and overall management of a dynamic store team that will help promote NewAge Products within your assigned market.
You will be challenged to support your team's sales performance by driving sales. Supporting the company's Marketing initiatives such as Roadshows with our Brand Partners such as Costco, Home Depot etc., which includes traveling from time to time. You will be tasked with identifying events in the local market that will maximize NewAge Products' brand exposure. You will be measured and rewarded by your ability to achieve targets and drive optimal team performance.
To succeed at NewAge Products, you must be energetic, highly organized, and hard-working. You should have a passion for products and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
This position requires a high degree of market awareness and being adaptable to trying new programs and technologies and staying ahead of the competition will be a key to success within this role.
RESPONSIBILITIES:
- Support the Experience Centre Vertical, by being motivated to drive sales and meet assigned sales targets, and productivity goals through customer education and product knowledge, delivering excellent service and merchandise presentation and promotion.
- Identify products or service offerings not currently provided in the NewAge catalog and provide recommendations to the leadership / cross-functional teams to have these added based on customer feedback – test and learn various products and services within the market.
- Be a product knowledge expert – understand every element of every product NewAge offers to draw on during product demonstrations as the opportunities present themselves.
- Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations.
- Support the Experience Centre by Driving Sales and overall efficiency.
- Supporting different verticals within the organization, i.e. Sales development, Marketing initiatives, and In-home consultation Vertical, by developing a Customer Centric experience, promoting products and services by being fluent in all aspects of product knowledge
- Analyze data to determine optimal business strategies.
- Support the Store Manager and your team by meeting your individual monthly goals.
- Partner with Marketing to identify local marketing and event opportunities to drive sales.
- Drive for Excellence in all areas of business focused on reaching P&L expectations for the respective location.
- You will be required to use your personal vehicle for this role, in which you will be reimbursed 0.68 per Kilometer for extended travel requirements when supporting Roadshows and other company initiatives.
WHAT TO EXPECT:
- You will be handling online video demonstrations for most of your shift, so it is important that you are comfortable being on camera
- You will be spending a significant amount of time on your feet as you walk the VEC space pivoting from product to product and demonstrating various features
- Scripting and blocking will be outlined to provide customers with maximum information and visibility of NewAge products
- Certain demonstrations will require you to interact deeply with our products to demonstrate strength & quality – this may include lifting large objects to illustrate weight capacity, climbing on top of items, and other general physical activities.
REQUIREMENTS:
- Bachelor’s degree or equivalent professional experience
- 3+ years’ experience working in a retail environment with a` proven history to meet or exceed goals.
- Self-starting entrepreneur with exceptional management and coaching skills
- Ability to prioritize multiple projects and adhere to business-critical deadlines.
- Excellent written and verbal communication skills
- Dedicated and ethical approach to sales and sales operations
- Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work.
- Ability to work evenings and weekends in a retail environment that includes standing for extended periods of your shift.
- Standard work hours: Mon-Fri 10:30am-7pm, Sat/Sun 9am-6pm; flexibility regarding these hours is required.
- Roadshows schedule will vary between 9am and 9pm (Mon-Fri) 9am-7pm (Sat &Sun)
NEWAGE OFFERS:
- Salary and bonus are based on experience and highly competitive for the right candidate.
- An opportunity within a growing, fast-paced company, well established in its industry.
- Fun! We celebrate successes and hold special events to build strong teams.
HOW TO APPLY:
If you’re intrigued by job profile described above, we invite you to apply with your resume and cover letter illustrating how you would be an ideal fit with our team. We thank all interested candidates for applying and will contact those who qualify for an interview. No phone calls please. Offers of employment are contingent on the successful completion of a thorough background check.
NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.
