About Us:
Centennial Optical is an independent, Canadian-owned company distributing ophthalmic frames and lenses, sunglasses, lab supplies, cases and accessories, nationally and internationally. Founded in 1967, Centennial sells optical goods and services to Eye Care Professionals (Optometrists, Opticians and Ophthalmologists), optical laboratories and optical retailers. Centennial is fully licensed by Health Canada to sell Class I and Class II medical devices. With corporate headquarters and central distribution located in Toronto, Centennial also has local customer service in Montreal and Vancouver.
Centennial Optical is a sponsor and supplier of exclusive products to members of the Canadian Association of Optometrists. Centennial Optical is also a member of The Vision Council, an international association representing suppliers of vision care products and services.
Position Focus:
As a Systems Administrator and Desktop Support Specialist, you will provide first-line technical support to end users, resolving service interruptions swiftly and maintaining system reliability. Working with the Team Lead – Systems Administration, you’ll manage infrastructure systems and ensure seamless IT service delivery.
This role requires a strong background in Microsoft-based environments, desktop/PC expertise, and familiarity with server and network systems. You thrive in a fast-paced environment, excel at multitasking, and communicate effectively. A passion for delivering excellent client experiences and a willingness to learn are essential.
Key Responsibilities:
• Diagnose and resolve software, hardware, and system issues.
• Maintain hardware, including repairs and vendor follow-ups.
• Assist with software implementation and document technical resolutions.
• Administer and manage user accounts (ERP/Active Directory).
• Manage hardware/software inventory and licensing.
• Maintain Active Directory, DNS, DHCP, Group Policy, antivirus, and Windows updates.
• Stay updated on industry technologies and trends.
• Provide occasional on-site support and assist with after-hours tasks.
Desired Skills and Experience:
• Minimum 3 years in IT support or a desktop/PC environment.
• Knowledge of LAN/WAN, TCP/IP, Active Directory, and Windows Server.
• Proficiency with Windows 7/10, Microsoft Office (2013–2021), Azure AD, and Office 365.
• Familiarity with Microsoft Hyper-V, SQL, SAN, Veeam Backup, and SIP-based phone systems (preferred).
• Excellent communication, multitasking, and problem-solving skills.
• Commitment to continuous learning and customer service excellence.
• Professional certifications and a valid driver’s license are assets.
