Receptionist Clerk - Outpatient Department OPD / Central Intake & Rapid Access Clinics CI&RAC - Casual 2025-11955

Sunnybrook Health Sciences Centre • co-op • Toronto, ON, CA • 6d ago

Department: OPD / CI&RAC / Admitting / PAC / OR & Related Services

Summary of Duties:

Responding to telephone calls and voice mail messages.
Intaking referrals and following up with referring physicians on incomplete information.
Maintaining computer tracking systems by entering required data for each referral/patient.
Scheduling appointments, notifying patients of cancelled clinics and providing alternative appointments.
Scheduling external tests and special procedures.
Preparing new and review patient charts and preparing charts for return to Health Records.
Receiving and registering clinic patients and processing charts for clinic. Providing support to the medical and clinical team to ensure the smooth flow of clinics.
Providing computer and accurate documentation for every in/out patient, as well as informing newly admitted patients of regulations and procedures; and allocating beds for incoming patients.
Creating Pre-admission patient accounts, Same Day Surgery Accounts and Recurring accounts as well as processing all patient admissions in patient registration system.
Confirming arrival and surgery times for inpatients and answering enquires by telephone.
Monitoring patient flow through different departments for Preadmission Clinic.
Processing midnight census and departmental filing duties. Processing and compiling charts for patient admissions.
Performing duties as required for the OR Booking Bed Management Desk

Qualifications/Skills:

Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
One year experience in a busy receptionist area, preferably in a hospital / health care environment.
Knowledge of Patient Registration and Scheduling Systems.
Excellent communication and customer service skills.
Tact and discretion in dealing with sensitive and confidential patient information.
Excellent communication skills, both verbal and written.
Good inter-personal skills and ability to work well with a diverse group of individuals.
Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
Ability to manage multiple tasks and set priorities in a fast-paced environment.
Excellent time management, organizational skills, accuracy and attention to detail required.

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