Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Communications
Pay Details:
$59,500 - $84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
TD Auto Finance (TDAF) is a dynamic division within TD that provides a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners. In Canada, we also finance recreational and leisure vehicles and serve the Prime and Non-Prime Auto market.
In the goal to become Canada’s #1 auto lender, we are over 900 people strong, including an external sales team located coast to coast, as well as teams in credit adjudication, funding, inside sales, loan administration, customer service, collections and recovery, and our federated functions of risk management, technology solutions, finance and human resources. Our Canadian offices are located in Toronto, ON, Brossard, QC, and Nanaimo, BC. The Communications, Customer and Employee Experience team works with executives across TDAF to support strategic initiatives. Functioning as an internal consulting team, it focuses on projects and initiatives with both short-term tactical requirements and long-term strategic implications.
Job Description/Accountabilities
This role is an exciting opportunity for someone with a flair for graphic design, who is passionate about communications and is looking to begin their communications career. The successful candidate will manage TD Auto Finance's intranet portal to drive online engagement, develop internal communications, and support the communications team's daily operations.
Reporting to the Manager, Communications and Customer Experience, the Intranet & Communications Coordinator will work with business partners and the TDAF Communications and Experience team to drive our strategy forward with timely and creative communications and the effective management of an engaging and well-organized intranet hub. And they will help ensure a consistent voice and positioning across all of our internal platforms.
The position requires a creative self-starter who thrives in an environment that encourages innovation and creativity. This person must possess strong problem-solving and time management skills, strong communications skills (written and verbal), a commitment to quality and accuracy, some design and/or multimedia training, and a willingness to learn new skills.
Communications:
- Write, edit and publish a variety of short communications
- Coordinate the scheduling, development and distribution of recurring monthly internal and external-facing newsletters and publications
- Support our dealer experience through TDAF personnel announcements and updating dealer-facing items, including contact cards and PowerPoint presentations
- Support our media and socialmedia presence through content creation, design and media planning
- Maintain internal control documents, including readership metrics and feedback
- Manage distribution lists and inboxes
- Build effective partnerships and establish the role as a key partner through strong communication and organizational skills
- Make recommendations on use of communication tools and vehicles to deliver meaningful and relevant content, based on audience needs
- Work collaboratively on cross-functional teams to deliver on program and project outcomes effectively and on time
- Other duties as required
Intranet:
- Manage the TD Auto Finance intranet to maintain a proper balance of content and tools
- Execute against an intranet strategy to support the business's needs and drive employee engagement
- Maintain and enforce content guidelines, aligning with enterprise-wide best practices
- Oversee and maintain intranet publication schedules, including banners, and circulars
- Provide guidance to stakeholders based on best practices for online communication and content management, and help execute these updates as needed
- Work with content sponsors to validate and maintain existing intranet content. Action content reviews as required
- Manage project deliverables, ensuring that they are completed in a timely manner
- Consolidate feedback and provide recommendations for enhancements
- Other duties as required
Other Qualifications/Skills/Experience:
- An undergraduate degree in a related field
- Highly proficient with Microsoft Office products including Word, Excel and PowerPoint.
- Experience with Adobe Creative Suite
- Highly organized, with proven ability to meet tight timelines while managing multiple projects and requests
- Detail-oriented, focused on quality and able to quickly adapt to changing priorities
- Able to build relationships and work collaboratively to resolve issues
- Strong communications skills (written and verbal) and attention to detail
- Passionate, proactive and energetic, with a strong sense of team
- Enjoy working independently, as well as part of a team to develop and share related technical and creative design skills
- Intranet or Website publishing experience considered an asset
- Experience with Canva considered an asset
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
