Location:
Toronto
Address:
100 Queens Quay East Toronto, Ontario M5E 1V3 Canada
Job Title:
Analyst, Returns Inventory
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Position Overview:
The Returns Inventory Analyst will be responsible for overseeing and actioning all RMA / returns processing for North America. The Returns Inventory Analyst is also responsible for maintaining the accuracy of all inventory pending repairs at 3PL facilities, as well as the accuracy of inventory sitting with repair partners. Other duties involve cross-departmental liaison work in order to properly process returns and claims in a timely manner, while also supporting the creation and maintenance of proper flow and SOP documentation, as relates to North American returns and claims.
What You'll Do:
- Working with the appropriate internal customers, vendors and other 3PL partners in the effective and proper processing of returned merchandise, with attentive detail to quality and inventory accuracy.
- Manually reviewing and posting Credit Notes for partial shipments, and following-up on units outstanding.
- Coordinating and controlling the RMA cycle and associated storage and movement of goods between the wholesale customers and the 3PL.
- Coordinating all movements of inventory between internal and external repairs facilities including TO creation and execution
- Performing analysis and executing any and all necessary inventory adjustments to align 3PL and D365 return/repair inventory in compliance with SOX requirements
- Analyzing data to monitor performance and plan improvements in Return-to-Stock performance.
- Analyzing logistical problems and producing new solutions.
- Ensuring warehouse and office staff are well-informed, trained and following established SOP and Turnaround Time KPI is being realized.
Let's Talk About You:
- 3- 5 years experience in RMA processing
- 3- 5 years experience in maintaining a complete claims process
- Previous working experience with 3PL Providers
- Ability to build exceptional relationships with internal stakeholders, maintain accurate inventory and follow processes
- Excellent interpersonal and communication skills
- Strong analytical and problem solving skills
- Ability to work independently in a fast paced environment
- High attention to detail and accuracy
- Strong knowledge of ERP systems, as well as Microsoft Office products
- Consistently exhibits Canada Goose’s Values, taking pride in being innovative, respectful, passionate, accountable, and entrepreneurial while exhibiting personal commitment
- Ability to extract data from multiple systems/sources and make recommendations
#LI-hybrid
What’s in it For You?
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives . Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.
