Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location!
Responsibilities:
- Assist customers with Online Chats, email and Phone calls
- Provide quotation to customers with options available.
- Answer phone calls and direct customers to the correct department or person.
- Able to response to customers in a timely manner with quotations or response to inquiries.
- Able to work independently and in a team.
- Able to do multiple roles and be open to growth in other areas of e-commerce
- Ability to assist customers with online inquiries/orders.
Requirements:
- Understanding of Shopify & FreshDesk is an asset.
- Knowledge of Autoquotes is an asset
- Must have excellent professional English skills, both written and interpersonal.
- Amazing customer service skills
- Proficient with Excel and Google Sheets.
- Quick learner and self-starter.
- Organized, able to multi-task and coordinate priorities.
Sound like you? Apply today!
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: $19.00-$22.00 per hour
Additional pay:
Benefits:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (required)
- shopify: 1 year (required)
- upselling: 1 year (required)
- E-commerce: 2 years (required)
Work Location: In person
