Position Purpose
The Director of Operations and Housing Services is responsible for overseeing the efficient and effective operation of the Centre, across multiple facility sites. This role involves strategic planning, operational management, and leadership to ensure high-quality service delivery and alignment with the Centre’s mission.
The role has ongoing and seasonal requirements for the oversight of operations services that include health and safety, security, housing team support, maintenance, repairs and support to 24/7 Operations. Working closely with partners, landlords, trades and contractors and a wide range of supply management needs.
Does this sound like you?
You are an “all-in” team player whose practical experience reflects the requirements of the position. As a proven, confident professional, you communicate with clarity and consistency and possess high emotional intelligence that lets you relate to a variety of audiences in a way that is meaningful and inspiring to them. You are empathetic, able to create healthy boundaries and a good listener who is quick to build trust with internal and external partners. Most importantly, you offer the technical skills and accountability that are essential to achieving the goals of the centre and our operations. A flexible and hands-on leader who can collaborate and communicate in a fast-paced, diverse, community-based environment with a commitment to serve and team work.
Key Responsibilities
Strategic Planning:
- Collaborate with the Executive Director and senior leaders to develop and execute the organization’s strategic plan.
- Monitor operational performance and identify areas for improvement to enhance overall efficiency and effectiveness.
Quality Assurance and Compliance:
- Ensure all facilities adhere to relevant regulations, standards, and accreditation requirements.
- Develop and implement quality assurance processes to maintain high standards of care and service.
Stakeholder Engagement:
- Build and maintain strong relationships with community partners, stakeholders, and external vendor organizations.
- Represent the organization in a respectful manner, always advocating for the organization’s mission and services it delivers to its clients.
- Work with landlords, Finance, and senior leadership on maintenance costs and contracts.
- Liaise with external providers, such as city services, for maintenance and inspection purposes.
- Liaise with vendors to ensure competitive bids and manage ongoing maintenance needs.
Operational Management:
- Operational policies and procedures, ensuring compliance with organizational standards and regulatory requirements.
- Develop, implement and update and create written operational procedures and protocols related to building services and suppliers.
- Oversee residential properties and administrative office spaces, including coordinating maintenance and projects.
- Ensure proper health and safety, including regular maintenance of equipment and contracts at all sites.
- Coordinate cleaning and pest control services, and support supply chain needs.
- Coordinate the organization’s safety and security systems with senior leadership and contractors.
- Participate in Health and Safety Committees as assigned.
- Handle on-call responsibilities
- Flexible to travel across sites and hours of work
Organizational:
- Manage and maintain documentation and accurate records, including using technology systems.
- Conduct responsibilities with a commitment to harm reduction, trauma-informed, women-centered, and anti-oppressive practices.
- Adhere to the Occupational Health and Safety Act, and report incidents immediately to the direct supervisor or Executive Director.
- Abide by the policies and procedures of The Jean Tweed Centre.
- Provide customer service in all interactions, ensuring no conflict of interest.
- Respect and maintain professional boundaries with others, work collaboratively, and celebrate shared successes.
- Demonstrate accountability by following through on commitments and supporting inclusion, equity, and diversity.
- Commit to continuous learning through professional development and applying new skills.
- Maintain privacy and confidentiality at all times under the requirements of the organization.
Qualifications
- Degree in Social Work, Counselling, Psychology or an equivalent combination of education and experience.
- Familiarity with non-profit health services and community residential care
- Physically able to complete tasks that require you to lift a maximum 25lbs, 50lbs assisted.
- Joint Health & Safety Committee (JHSC) and First Aid Certification is preferred.
- Broad maintenance knowledge of residential and commercial buildings.
- Strong technical skills include Microsoft suites, computer and data base skills
- Competent in maintaining accurate records, invoices etc.
- Managing and supporting budgets with Finance Department.
- Maintain required certifications
- Must have a reliable vehicle, valid G driver's license and vehicle insurance
- Familiarity with non-profit health services and community residential care.
Job Types: Full-time, Permanent
Pay: $90,000.00-$100,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's Degree (preferred)
Experience:
- management: 3 years (preferred)
Work Location: In person
