Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Inbound Call Centre Representative to join our client.
Contract Dates: 3 months with potential to convert
Pay Rate: $24 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:
• Process various transactions accurately, on time and in line with established guidelines/procedureswhile adhering to formal or informal Service Level Agreement(s) (SLAs)
- Support various HR programs and processes, providing first level analysis to resolve business issues
- Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model
- Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained
- Identify opportunities to improve service delivery and support process improvement initiatives
- Maintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner
Experience & Qualification Requirements:
- Very strong communication
- Strong phone etiquette
- Customer service experience
- Tek savvy- being able to navigate through systems
- Multi-task
- Attention to detail
- Working in a fast paced role
Personal Attributes:
- Strong organizational skills
- Excellent written and verbal communication skills
- Excellent time management skills
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**** How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
