Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Reporting to the National Broker Services, Team Lead, the successful candidate will be representing our Definity and Sonnet brands as the first point of on-site contact for visitors as well as our internal teams. The Receptionist will be primarily responsible for telephone switchboard operations, building related inquiries as well as general office and meeting support. This full-time, permanent position, offering a Hybrid work schedule - in-office 3 days a week position from 8:30 am to 4:30 pm.
What can you expect in this role?
- Primary responsibility - answering the main Definity switchboard, incoming calls and transferring calls to appropriate areas.
- Processing inbound/outbound Canada Post mail; ensure the timely distribution of mail to appropriate employees/departments. Which includes tracking when required.
- Receive inbound/outbound ICS courier shipments; ensure timely distribution of packages to appropriate employees/departments. Which includes tracking when required.
- Basic administrative support such as:
- Ordering office supplies and making sure regularly re-stocked.
- Receiving catering for appropriate onsite contact
- Reception, access control
- Arranging Shuttle passes
- First point of contact for clients, visiting employees, contractors, etc.
- Owner of the visitor access management at this location – ensure that access to the office is aligned to Definity’s visitor management procedures and policies. Which would include issuing guest day passes and having visitor sign in.
- Contact for facilities and landlord relations – main onsite liaison with building management for day-to-day operational items.
- Disseminate building information and notices as provided by building management.
- One of the key stakeholders for onsite on-site liaison with Corporate Services Facilities team. Consist of a variety different task.
- May be called upon to assist with response coordination during any emergency situations which may arise.
What you bring to this role?
- Minimum 2 years of office experience
- College or University Degree
- Excellent computer skills and proficient in Microsoft Word, Excel and MS Outlook
- Excellent Organizational skills
- Able to multitask and work effectively in a fast-paced environment
- Professional, friendly, and courteous in all interactions with internal staff and/or external visitors
- High level of comfort dealing with senior level staff
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills
Salary range is $40,200 - $69,400
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot — you deserve it, and we’ve got it:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
