The Customer Support Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Support division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanour in order to thrive in our firm. Once proficiency is shown consistently from the Customer Support Representative, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.
Essential Job Responsibilities:
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Develop and deliver informative sales presentations based on individual customer needs to maximize market share
- Participate in continuous training opportunities with the intent to increase qualified customer contacts, enhance relationships and advance the sales process
Perks:
- Be part of a successful team with acknowledged accomplishments
- Uncapped commissionstructure with additionalbonuses
- A culture that supports leadership growth through training and mentoring
- Fun team building activities and weekly team nights
- Travel opportunities for networking, conferences, and leadership development
- A lively and inclusive work environment with ateamthat feels like family
Preferred Qualifications:
- Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
- Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
- Must be able to work a full-time schedule for this particular role
- Demonstrated consistency in achieving and exceeding goals a and strong customer orientation
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