Overview: Pillway Pharmacy is in search of a dedicated and innovative Pharmacy Experience Specialist to join our team in Brampton, Ontario. This role is designed for a passionate individual who aims to redefine and elevate the patient experience within the pharmacy sector. The ideal candidate will be instrumental in facilitating a welcoming onboarding process, guiding patients through their prescription transfer, and ensuring all interactions are informative, empathetic, and aligned with our commitment to exceptional service.
Key Responsibilities
- Enhanced Patient Onboarding: Conduct engaging and informative onboarding sessions for new patients, clearly outlining our services and the benefits of transferring their prescriptions to Pillway Pharmacy.
- Verification and Support Calls: Ensure the accuracy of patient information and prescription details through meticulous verification calls, providing reassurance and support throughout the process.
- Dynamic Communication: Serve as the primary point of contact for patient inquiries across digital platforms, delivering solutions that are both timely and empathetic, to foster a high level of patient satisfaction.
- Benefits Communication: Articulate the unique advantages of choosing Pillway Pharmacy, helping patients to understand how our services can cater to their healthcare needs effectively.
- Seamless Prescription Transfer Assistance: Offer comprehensive support during the prescription transfer process, addressing any concerns to ensure a smooth and hassle-free experience for the patient.
- Feedback and Continuous Improvement: Actively seek and utilize patient feedback to drive continuous improvements in our service delivery.
Qualifications
- Proven customer service experience, preferably within a healthcare or pharmacy environment.
- Exceptional communication skills, capable of explaining complex information in a clear and empathetic manner.
- A patient-first approach, characterized by a deep understanding of and empathy for patient needs.
- Adaptability in learning and using new technologies, with the majority of patient interactions occurring online.
- Familiarity with Kroll Pharmacy Management System (PMS) is desirable, not required.
- Proficiency in using customer service platforms and technologies.
- Strong commitment to patient privacy and adherence to PHIPA guidelines.
Why Work With Pillway?
Joining Pillway Means Becoming Part Of a Pioneering Team Dedicated To Revolutionizing Digital Pharmacy In Canada. Here's Why You Should Consider Us
- Competitive Benefits and Compensation: We offer market-aligned salaries, comprehensive health benefits, and the potential for participation in our Employee Stock Option Plan over time.
- Flexible Work Environment: Our culture thrives on flexibility, allowing you to balance work and personal life seamlessly.
- Inclusive and Dynamic Culture: Be part of a great workplace culture that values diversity, innovation, and teamwork.
Interview Process
- Initial Screening: Shortlisted candidates will be contacted by our COO for the first interview.
- Cross-Functional Team Interview: Engage with various team members across the organization to ensure a mutual fit.
- Final Steps: The ideal candidate will be selected after a comprehensive review. We are an equal opportunity employer and will reach out to those who best fit the qualifications for this role.
