About Us: Quality Horticulture is a distributor of premium horticultural products with a quarter-century of industry leadership and expertise. The company is Canadian-owned and operated, serving businesses across North America. With distribution centers in Burnaby, BC, Mississauga, ON, and Ontario, California, Quality Horticulture prides itself on integrity, value, and innovation in delivering high-quality products and services to its customers.
Key Responsibilities:
- Credit and Collections: Collect, reconcile, and manage customer account balances. Process, resolve, and approve orders on credit hold.
- Customer Relations: Establish and maintain strong relationships with customers, providing a highly energetic and pleasant experience on the phone. Effectively communicate to resolve outstanding payment issues.
- Credit Analysis: Review customer credit applications, evaluate and establish credit terms, and provide recommendations for revision.
- Payment Processing: Handle all forms of customer payments including credit card, cheques, and EFTs. Post payments received from customers.
- Account Management: Maintain customer files, process daily invoices, credit notes, and provide exception reports to the Controller.
- Dispute Resolution: Liaise with Sales and Order Management departments to reconcile account disputes and deductions.
- Collections: Identify delinquent accounts and pursue external collection efforts, including initiating small claims court applications.
- General Accounting: Perform other general accounting duties as assigned by the Controller and Management.
Requirements:
- Experience: Minimum of 2 years of experience in credit, collection, and general accounting duties in a distribution/manufacturing environment.
- Education: Accounting certificate, diploma, or degree.
- Skills: Proficient in MS Office (Excel, Word, Internet) and experienced with ERP systems. Strong organizational skills, ability to multi-task, and work under pressure.
- Languages: Fluency in English is required. Spanish, French and other languages are valuable assets.
- Attributes: Detail-oriented, able to meet deadlines, and demonstrate initiative. Strong collaboration skills and ability to communicate with openness and transparency. Highly energetic and enthusiastic on the phone, providing customers with a pleasant experience.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Hands-on experience with a variety of technologies.
- Competitive salary and benefits package.
Terms:
- Employment Type: Full-time
- Salary: $60,000+ per annum (depending on skills and experience)
- Location: On-site work at our Burnaby headquarters.
- Interview: In-person interviews will be held at our Burnaby headquarters.
- How to Apply: If you are a proactive individual with a passion for credit and collections, and meet the above requirements, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.
