Here at Right Time Heating and Air Conditioning we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource, helping our team grow their skills and wealth in a fun, culture focused environment. We know that to have the best employees, we need to be the best employers! Our team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!
As a growing industry leader, we provide service and home comfort solutions to over 250,000 Canadian customers each year! We are a team of extraordinary home service experts providing extraordinary service. We are people who go the extra mile to ensure peak performance for our customer’s homes electrical, plumbing, and heating/cooling systems.
Role Overview: The Sales Advisor is responsible for generating new sales opportunities, converting inbound leads, making outbound calls to prospective customers, and ensuring customer retention. This role focuses on direct sales, revenue generation, booking conversion rates, and customer relationship management to foster long-term loyalty. The advisor ensures high-quality service while closing deals, following up post-sale, and driving customer engagement with company products/services.
Key Responsibilities:
- Inbound & Outbound Sales: Handle incoming sales inquiries and conduct outbound calls to nurture leads, convert them into sales, and achieve sales targets.
- Product Knowledge: Master the details of all products and services offered to provide informed and persuasive sales pitches to customers.
- Lead Conversion: Assess customer needs and recommend suitable products, services, or packages that align with those needs, aiming to maximize booking and conversion rates.
- Booking Rate Optimization: Drive a high percentage of lead-to-sale bookings, utilizing effective sales tactics and negotiation skills to close deals.
- Cross-selling & Upselling: Identify opportunities to sell additional products or services that would enhance the customer’s experience or meet other needs.
- Sales Reporting: Accurately track, log, and report sales activities, booking rates, conversion data, and call outcomes in CRM systems.
- Customer Engagement: Ensure customer interactions are professional, consultative, and sales-focused, fostering strong relationships and loyalty.
- Retention & Follow-up: After closing a sale, follow up with customers to ensure satisfaction, address any issues, and introduce maintenance or upgrade options to encourage future purchases.
- Customer Retention: Develop strategies to maintain and grow relationships with current customers, including identifying when to offer renewal or additional products/services to retain their business.
- Collaboration: Work closely with the marketing team for lead generation, and with customer service and retention teams for post-sale support to ensure seamless handovers and maintain customer relationships.
Key Performance Indicators (KPIs):
- Booking Rate %: Conversion of leads into actual bookings.
- Revenue Generation: Total sales revenue against monthly/quarterly targets.
- Retention Rate: Percentage of customers retained after initial sales.
- Customer Satisfaction: Post-sale satisfaction scores and retention effectiveness.
- Call Quality and Compliance: Adherence to sales protocols and compliance guidelines.
- Lead Response Time: Speed in responding to inbound inquiries.
- Outbound Call Volume: Number of outbound calls made and their effectiveness.
- Upsell/Cross-sell Rate: Percentage of additional services sold during interactions.
Qualifications & Skills:
- Proven experience in sales, preferably in a contact centre environment.
- Strong communication and interpersonal skills.
- Ability to handle objections, close sales deals efficiently, and foster long-term relationships.
- Proficient in CRM and sales tools (e.g., ServiceTitan).
- Goal-oriented with a focus on achieving and exceeding sales targets.
- Familiarity with customer service, basic technical troubleshooting, and retention strategies.
Role Mandate: The Sales Advisor will be a key driver of revenue through the contact centre, distinct from customer service roles by focusing on proactive sales engagement, booking rate optimization, and customer retention. This role will significantly contribute to business growth by converting high-quality leads, ensuring long-term customer satisfaction, and driving continued engagement through retention strategies and follow-up interactions.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like your kind of job, apply today!
Right Time Heating and Air Conditioning is an equal opportunity employer and we are committed to championing diversity in our workforce. Please let us know of any accommodations required in preparation of your visit as per the Accessibility for Ontarians Disability Act.
Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
