Virtual Hiring Event for Bilingual (French) Customer Experience Specialist
Location: Etobicoke or Woodbridge, ON
Job type: Full time, Permanent
Working arrangement: Hybrid
Anticipated Start Date: February 24th, 2025
Event Details:
- Interviews will take place from 10:00AM to 12:00PM and 1:00PM to 3:00PM EST Wednesday, January 22nd via the Indeed platform. on Wednesday, January 22nd via the Indeed platform.
- Due to the high volume of candidates and limited interviewers, wait times may vary. We appreciate your patience.
- To sign up for the event please visit this link https://events.ca.indeed.com/event/d7df37a3-f314-42b5-9e75-5a66ee6a75c1/?from=li
Please note: Interviews for this position will be conducted on a first-come, first-served basis. While we strive to reach as many applicants as possible, interviews are not guaranteed for all candidates. We encourage you to arrive early to increase your chances of securing an interview. We will do our best to accommodate everyone and notify you as soon as possible if you are selected for an interview.
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ABOUT US
We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, we know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.
YOUR ROLE
As a Bilingual (French) Customer Experience Specialist, you will interact with our Plan Members and their chosen dental and paramedical healthcare providers via phone, email and online chat in a call center setting. You are hybrid in office 2 days a week, and 3 days from home with the opportunity to work overtime as needed. The hours of the contact center are between 8 AM – 7 PM. You will create engaging and efficient customer experiences primarily discussing the details of the benefits plan coverage and the status of their claim submissions. This position is hybrid working from our Etobicoke and Woodbridge offices.
WHAT TO EXPECT
In your first month you will go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role.
YOUR IMPACT
- You understand the importance of delivering a positive customer experience being a advocate for you customer you are a multi-tasker who also manages your workload effectively.
- You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
- You are a positive role model who supports the needs of the business in the presence of your peers, and our clients.
- You contribute to solutions and add to the team functions.
- You provide elevated support for all client inquiries.
THIS IS YOU
- You are an excellent communicator, in a corporate setting.
- You are bilingual French speaking (written and verbal communication)
- You are a strong listener and a team player.
- You work to understand the customer's problem and can provide an appropriate resolution as needed.
- You are tech savvy and can use the designated software at an advanced level.
THIS IS NICE
- You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.
- You have Post-Secondary Education
- You have participated in an employee group benefits plan as a plan member at a prior employer
WHAT YOU'LL GET
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.
YOUR COMPENSATION
At the time of this posting, the estimated pay range for this position is $45,000-$48,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.
WHY YOU WILL LOVE WORKING FOR MANION
We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That’s why finding the right fit is so important to us.
This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know
