This newly created position will play a key role in the improvement and success of our leads process. The ever-increasing volume and quality of leads and our ability to action and report back will help our sales teams deliver on our growth objectives.
The Leads team will be responsible for the leads process from creation through allocation through to reporting back and improving the process. The leads team will work closely with our sales and sales leadership teams to ensure an efficient and effective process to support our sales efforts.
The coordinator’s will support prime and aftermarket leads generated through Toromont, Caterpillar and 3rd party initiatives. The team will support all verticals.
As Lead Coordinator, YOU will experience
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
In a typical day, YOU will:
- Qualifying leads (by phone, email or chat) coming from the websites, supplier platforms and other sources (internal leads for new customers, tradeshow, etc.)
- Assigning existing customer leads to the proper Sales Rep
- Following up on assigned leads to make sure the Sales Rep accepted/rejected the lead & quote is attached within the proper timeframes
- Escalate to Branch Manager/Product Support Sales Manager/Industry Managers when targets are not being achieved
- Closing new customer deals and low touch customers (work with colleagues for financing, customer account creation, etc.)
- Ensure efficient management of CRM tasks including customer and influencer updates, call reports and equipment updates.
- Managing leads dashboards and reports in CRM (review existing to optimize or build new)
- Coach and support sales team on how to follow lead process (attach quotes to leads, accepting/rejecting within the desired timeframe, etc.)
Must-haves for this role:
- Strong interpersonal skills and customer focus.
- Clear and concise communications skills.
- Convincing, approachable communications skills.
- Strong inclination to roll-up sleeves and get things done
- Familiarity with mobile/digital/eCommerce solutions.
- Structured approach to problem solving and issue resolution.
- Ability to identify critical path tasks and prioritize most relevant actions and deliverables.
- 2+ years in Contact Center / Customer Support and Sales roles is an asset.
About Toromont Cat
With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
