Role Overview
As an Ambassador of the Maison, he/she achieves and exceeds sales targets as
directed by management and proactively develops his/her client portfolio. He/she
ensures a unique client experience throughout all touch points. He/she is also an
active participant in the daily operations of the boutique.
Responsibilities
Sales Achievement:
- Consistently achieve and/or exceed the monthly sales target, as directed by management.
- Ensure that each client receives outstanding and exceptional customer service by
providing a friendly environment which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and all
other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).
- Adapt approach according to the client needs and motivations.
- Negotiate and handle objections with ease.
- Assist and support after sales clients in accordance with Maison values. Act as a
referent and provide recommendations that will provide an exceptional client
experience.
- Remain current on industry news and competitor.
Client Relationship Management
- Cultivate new and existing client relationships through exceptional service and
other Maison-specific CRM initiatives, partnering with Management to develop a
plan for their clients and prospects.
- Consistently and accurately capture client data for follow-up and relationship
building, effectively utilizing the tools that are available.
- Appropriately resolve client issues/concerns and escalate as needed to Management.
- Partner with Management to develop a plan to support, and participate to, in-store
and offsite events and networking.
Daily Boutique Operations
- Understand and comply with all security and operational policies and procedures
for the Group, Maison and boutique.
- Assist with daily set-up and breakdown of the boutique, and communicate on any
maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts to prepare and
ensure a successful audit.
- Assist with special projects, as needed (i.e. price changes, supporting back office
responsibilities, etc.)
Qualifications
Education:
- College degree preferred.
Required Experience
- 2 to 5 years of previous experience in luxury retail, service or hospitality
Environment.
- General knowledge of timepiece movements.
Technical Skills
- Ability to work in a fast-paced retail store environment.
- Computer and internet Savvy.
- MS Office experience required, SAP knowledge preferred.
Personal Skills/Abilities
- Additional language skills are a plus.
- Excellent interpersonal and communication skills are required.
- Strong understanding of Customer Service needs and Customer (internal and
external) priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously
and with precision.
- Being a genuine Maison Ambassador.
- Uphold Cartier image by maintaining professional demeanor at all times and be an
Ambassador for the Brand.
- Self-Starter with Team-Player approach.
- Must be available to work retail hours including weekends and to travel for
trainings, client events, conferences.
We Offer – CANADA
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range:
XXXXXXXX
Salary will be determined based on relevant skills and experience.
- This job description may not be inclusive of all assigned duties,
responsibilities, or job aspects described and is subject to amendment as
needed at the sole discretion of the employer.
