Full Time Director of Evaluation & Improvement

The Salvation Army • Full-time • Toronto, ON, CA • C$ 78.96k - C$ 85k / year • 3d ago

The Director of Evaluation & Improvement provides leadership to all THHS shelter sites by directing service delivery for the Case Management and Housing Support Services. Additionally, they are responsible for program development, assessment and evaluation across all THHS programs.

KEY RESPONSIBILITIES:

Consistent Delivery of Case Management & Housing Services Across THHS Sites

Development and monitoring of case management model and tools (Triage, Critical Time Intervention, Outcomes Star) to continually reflect evidence based best practices
Leadership and oversight of all THHS case management and housing programs to ensure fidelity to model
Oversight of THHS case management and housing services to ensure regular data collection, analysis and alignment with overall vision and strategic planning goals
Ensure clinical case work supervision is provided to THHS case management teams to meet expectations of service delivery
Work with Senior Leadership team to identify areas of program strengths and development for ongoing program development
Support ministry units in areas of developing program evaluations, theories of change and logic models as needed
Participate in strategic and program planning
Ensure that program planning incorporates Spiritual Care

Program Monitoring and Evaluation

Responsible for City of Toronto Housing Help reports for all THHS shelter sites
Oversee the development and production of quarterly and annual reports on data as it relates to Triage & Housing processes
Oversee the development and production of quarterly and annual reports on data as it relates to other THHS programming
Support the design, implementation and evaluation of pilot projects in THHS ministry units
Design, implement, THHS evaluation tools including client survey’s, focus groups and interviews as part of ongoing evaluation processes to support a continuous improvement cycle and TSA accreditation standards
Support THHS sites in ongoing research and program evaluation needs
Support THHS sites in training needs as it pertains to programs services

Research

Responsible for direct supervision of Research Analyst
Responsible to oversee and provide direction on THHS research and evaluation projects
Lead the development of a Research and Evaluation Strategy
Responsible to produce and/or oversee and provide direction on research and evaluation reports
Work with THHS sites to ensure research and evaluation accreditation needs are met
Work with THHS sites on any other research and evaluation needs
Support the implementation of research projects at ministry units as appropriate
Develop research conference proposals and presentations on behalf of THHS
Support dissemination of THHS research

Student Placements

Work with post-secondary institutions to develop and implement appropriate student placements
Develop and implement student placement processes and guidelines
Recruit, onboard and train students to participate in placements (program, research or evaluation)
Conduct supervision with placement students

Other duties as assigned

WORKING CONDITIONS:

This is a permanent full-time position based on 40 hours per week
Working environment is typically in the office and/or in the shelter locations in generally agreeable conditions
Occasional travel may be required

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Degree in related field, MSW degree is preferred
Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
Alternate combination of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

At least seven years of significant work related experience including case management and clinical supervision of employees, program development and implementation and program management
Experience working with marginalized individuals and/or people experiencing homelessness, mental health challenges, substance use challenges and other barriers to housing
Familiarity with a wide variety of resources and supports in the Greater Toronto area
Extensive knowledge of housing and homelessness, and systemic issues related to housing, poverty, addictions and mental health
Advanced knowledge of relevant legislation, Occupational Health & Safety Act and Regulations

SKILLS AND CAPABILITIES:

Proven leadership capacity and strong interpersonal skills
Demonstrated ability to communicate respectfully and effectively with a range of people in diverse situations (clients, colleagues, partner organizations, funders)
Demonstrated ability to develop and sustain collaborations with colleagues from multiple external community organizations, including funding agencies
Skilled at seeking common ground in navigating challenging issues and constructively managing conflict to create win-win solutions
Demonstrated ability to maintain a high degree of confidentiality
Demonstrated analytical, problem solving and evaluation skills and ability to investigate issues and initiate corrective action
Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change
Superior written skills and a high level of proficiency with the Internet, Microsoft Office suite and online database tools
Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility
Effective organizational and time management skills – self-motivated and disciplined self-starter
Demonstrated ability to work effectively independently and as part of a team
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening not older than 6 months
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Published

January 3, 2025

Location

Toronto, ON

Job Type

Full-time

Ministry Unit/Dept:

Toronto Housing and Homeless Supports

Salary Range:

$78,959.64 - $85,000 per year