Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level B
Job Title
Learning Labs Coordinator
Department
Learning Labs | Learning Services | UBC Sauder School of Business
Compensation Range
$6,251.00 - $8,986.00 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
January 18, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Campus is situated within the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at the UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
The UBC Sauder Learning Labs is a unique collaborative, interactive learning space. Using technology, the Learning Labs can wirelessly display multiple sources to multiple screens simultaneously, adjust audio sources and levels, facilitate interactive webinars/web conferences and provide a learning platform to sharing information seamlessly from table to table, room to room and to the rest of the world, all the while having the ability to record the events unfold in the rooms. The Learning Labs have been recognized internationally as an innovative educational space that has been (and continues to be) the inspiration for new learning spaces at UBC and across the country.
The Learning Labs Coordinator manages the technological needs of the learning labs. This includes providing technical advice and support to users of the facilities in support of academic courses, as well as other academic and non-academic events at UBC. This position manages regular preventative maintenance of specialized equipment and AV related IT systems. The Learning Labs Coordinator diagnoses client needs and determines effective solutions.
This role requires flexibility as some work must be performed outside of regular business operating hours. The Learning Labs Coordinator may also be required to act in an on-call capacity in extenuating circumstances.
Organizational Status
Reports to the Production Manager, Academic Video and Digital Media, with additional accountability within Learning Services as required. Contacts and works with various groups within UBC Sauder and the UBC community.
Work Performed
- Provides faculty, employees, students and other users of the labs advice, guidance and recommendations on best practices in the planning and preparation of webinars, video conferencing, and AV capture sessions.
- Ensures all necessary AV equipment (such as camera, recording and streaming devices) are delivered, set up, properly configured, and tested for the session.
- Makes necessary arrangements and owns the details associated with project and support planning/timelines/implementation/close-out activities for UBC Sauder Learning Labs.
- Manages AV needs of courses and events at the Learning Labs.
- Manages equipment inventory for the Learning Labs.
- Prioritizes, schedules and delegates work to technicians, WorkLearn and other student workers of the unit.
- Responsible for management of WhentoWork schedules, ensuring adequate coverage for the labs.
- Integrates content delivery systems with on-site technology systems to ensure captured content meets requirements for stakeholders, in particular students and instructors.
- Plans, coordinates, implements and reports on procurement, quality assurance, scheduling and implementation of application changes, upgrades, functionality improvements.
- Deploys new hardware, software, networking and security updates.
- Develops training materials and provides training for users in use and configuration of software, hardware, network systems and peripheral equipment.
- Assesses, enables and tests on-site internet and network services for reliable delivery as needed.
- Maintains up-to-date knowledge of current information technology techniques and tools as related to the evolving pedagogy inherent in the Learning Labs design. As a leader in this field, is willing and able to share expertise across the UBC campus and other interested parties as requested.
- Diagnoses client needs and determines effective solutions.
- Provides input into the advancement and improved development of overall digital asset delivery principles. This includes researching vendor product and specifications and providing recommendations.
- Assists users, both remotely and in-person, to diagnose and resolve problems. Escalates problems to UBC Sauder IT, UBC IT, Dean's Office and other involved departments when necessary, documents problem status and action taken.
- Provides maintenance, troubleshooting, instruction and support on the use of equipment including but not limited to video conferencing, webinar, and lecture capture, as required by each ticket in ServiceNow.
- Plans, prepares, develops, produces, post produces, coordinates and publishes digital media content assets for a variety of projects. Assists other Media Specialists, AV Technicians and Coordinators with similar projects.
- Performs other duties as required.
Consequence of Error/Judgement
The person in this position makes decisions regarding the support of the Learning Labs Services. Errors in judgment, poor planning, or failure to act decisively could cost the school many thousands of dollars in lost productivity in teaching, learning and research time, and could impact the timely delivery of services to academic and/or administrative units. As this position deals with many high-profile events, failure to deliver services on time or to agreed-upon quality levels could have a major impact on the reputation of the UBC Sauder School of Business and the University.
Supervision Received
Reports to the Production Manager, Academic Media Support.
Works autonomously in accordance with general instructions as to methods and procedures. Work is reviewed in terms of achievement of desired results.
Supervision Given
Oversees the work of student workers. Manages students’ schedules and ensures their duties are being carried out effectively.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Up-to-date knowledge of current information technology techniques and tools is required.
- Good working knowledge of webinar systems, key industry audio-visual systems and integration, computer networking and software applications, streaming media formats and delivery technology, video production and post-production processes and techniques.
- Experience with Windows OS and Mac OSX environments, as well as operation and support of laptop computers.
- Demonstrated understanding of common production software such as Adobe Creative Suite.
- Knowledge of key industry standard post-production software (such as iMovie, Final Cut, Camtasia, etc.) is an asset.
- Ability to operate industry standard equipment (such as but not limited to cameras, lights, audio equipment, communications equipment and accessories) at an intermediate level.
- Intermediate knowledge of standard office software (such as but not limited Microsoft Office Word/Excel/Powerpoint).
- Excellent people skills, ability to deal with and manage a diversity of people in a calm, courteous, and effective manner. The ability to communicate effectively both verbally and in writing.
- Excellent organizational and time management skills.
- The ability to work effectively with minimal supervision, and to prioritize and work effectively under pressure to meet deadlines.
- Complete understanding of the Universities digital intellectual property and copyright laws.
- An understanding of the Freedom of Information and Protection of Privacy Act (FIPPA).
- Excellent problem-solving skills to diagnose and solve operational and interpersonal problems.
- Ability to gather client requirements and recommend services based on assessed needs.
- Able to juggle and delegate multiple projects simultaneously in a fast-paced environment and meet deadlines. Strong attention to detail and a high degree of accuracy.
- Ability to think creatively with a strong understanding of how to build client focused solutions and value propositions.
- Well-developed interpersonal skills including a high level of integrity, ethics, trustworthiness, professionalism, diplomacy, tact and patience.
- Demonstrated willingness to learn and continually upgrade skills.
- Ability to work collaboratively with stakeholders at all organizational levels.
- Ability to work independently, as part of a team, and cross functionally across teams.
- Ability to work flexible hours including some early mornings, evenings and weekends is required.
