Residential Construction Customer Care Specialist

Safeline Group of Companies • Greater Toronto Area, ON, CA • 2d ago

Company Background:

Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada.

Job Summary:

We are looking for a Residential Construction Customer Care Specialist experienced in new home post construction customer care services. The right candidate will perform a wide variety of duties such as daily administrative duties, coordinating and completing Pre PDI and Pre-Delivery Inspections, prepare and process weekly summary reports, manage the trades completions to meet client and homeowner needs and requirements. This individual should be a motivated self-starter looking to take their career to the next level.

Key Responsibilities:

Conduct thorough Pre-PDIs and Pre-Delivery inspections on newly constructed homes before occupancy, ensuring all deficiencies are identified and repaired promptly.
Maintain effective communication with homeowners, ensuring their satisfaction with their new home purchase.
Manage the completion of deficiency repairs and warranty submissions through a comprehensive database system.
Collaborate with the Construction department as well as Clients to set monthly client meeting agendas and prepare progress reports.
Monitor and collaborate with trades staff to ensure timely completion and sign-off of warranty items.
Adhere to legal, legislative, and corporate safety requirements to ensure a safe working environment.
Report and address deficiencies promptly, coordinating necessary services and maintenance to address homeowner concerns.
Perform various administrative duties as needed to support the smooth operation of the department.
Coordinate and communicate the progress and status of all projects, as well as any trade intervention requirements.
Manage the email inbox and promptly respond to inquiries from homeowners via telephone, email, and fax.
Generate and provide certificates of completion and possession for all new home buyers.
Distribute keys and gifts to new home buyers to enhance their experience.
Provide backup support to all other Customer Care team members when required.
Fulfill any other duties as requested by the supervisor or management.

Qualifications:

A degree, diploma, or certificate in construction management, business, or a related field
1 or more years of experience in a customer service or project management role; (experience in the construction industry an asset)
Experience working in and knowledgeable of construction and trade industries
Must be familiar and knowledgeable with Tarion Warranty and Construction Guidelines
Knowledgeable of the Tarion Construction Performance Guidelines
Proficiency in Microsoft Word, Excel, Outlook, and other applications
Experience with conducting Pre-Delivery Inspections asset
Effective communication and customer service skills.
Attention to detail and strong organizational skills.
Ability to work independently and as part of a team.
Valid driver's G license and access to a vehicle an asset

What Safeline Group of Companies Offers:

Competitive salary and benefits package.
Opportunity for growth and advancement within the company.
Collaborative and supportive work environment.
Professional development opportunities.
Meaningful and rewarding work that contributes to the growth and success of the company.

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reco Services is an equal opportunity employer, and we are committed to fostering a diverse and inclusive workplace. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs.

Job Type: Fixed term contract

Additional pay: