Grow with us!
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.
We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.
We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.
The Opportunity!
Reporting to the Manager, Human Resources and Operations, the Volunteer Resources Coordinator is responsible for developing, maintaining and evaluating effective and efficient support systems and services that promote and optimize volunteer engagement within FST. This will include building program support, assessing readiness, identifying volunteer roles, recruitment, screening, selection, orientation, training, evaluation and recognition.
The Volunteer Resources Coordinator supervises the following positions:
Ready to make that move? Here’s what’s in it for you:
- Learn from a diverse, highly skilled team!
- Thrive in trust-based culture and have fun, working with an amazing, diverse group of driven, talented people.
- Be part of a workplace incorporating trauma informed care into all aspects of service delivery, building on the principles of knowledge-building and resiliency.
- Contribute to system level advocacy.
- Get on-the-job training and development.
- Make a significant impact on our clients and community.
Responsibilities
Recruitment and Selection:
- Develops and writes role descriptions in collaboration with FST staff and external partners
- Prepares and posts new volunteer positions, and monitors and updates ongoing positions on external and internal websites
- Maintains current knowledge of FST programs and volunteer needs in order to effectively screen inquiries
- Screens volunteer candidates through resume review, face to face and telephone interviewing, completing telephone reference checks and then makes placement recommendations
- Responsible for the criminal record check process for volunteers based on their roles and manages checks for the student program
- In conjunction with managers and program staff, recommends risk assessment strategies, policies and/or procedures to guide both staff and volunteers to ensure safe and effective volunteer engagement
- Ensures volunteers complete required documentation for registration
Communication:
- Responds to volunteer inquiries ensuring timely and appropriate follow-up
- Consults with managers and program staff to assess program needs and to coordinate volunteer involvement
- Provides initial point of contact for external community partners
- Facilitates corporate engagement to foster participation in group volunteer events
- Informs FST staff and other stakeholders regarding volunteer events and activities
Scheduling, Monitoring and Supervision of Volunteers:
- Schedules short term volunteers for agency programs and departments
- Supervises work of Volunteer Resources volunteers
- Ensure logistics are taken care of (workspace, equipment)
Administrative Responsibilities & Statistical Reporting:
- Develops and maintains departmental paper and electronic systems
- Creates written materials for volunteer recruitment and recognition (e.g. flyers, letters, website, newsletters, certificates)
- Ensures preparation of appropriate orientation and training materials based on program needs and conducts organizational orientations for new volunteers.
- Gathers and maintains statistical data on volunteer involvement throughout FST for purposes of monthly reporting to the Board and to other internal and external stakeholders
- Participates in operational planning for the department
- Provides volunteer data to union local as required by the Collective Agreement
Database and Reports:
- Generates reports on volunteer program as required
- Maintains database ensuring volunteer data is accurate and current
Volunteer Recognition:
- Maintains knowledge of current FST and external volunteer recognition initiatives
- Organizes and implements recognition activities as well as making recommendations to staff regarding volunteer appreciation
Qualifications
- Post-secondary degree or community college diploma in volunteer management or related field or equivalent knowledge and experience.
- A minimum of three years’ experience in the administration and coordination of a volunteer program
- In depth knowledge of legislation that pertains to volunteering in Ontario
- Excellent record keeping skills with strong attention to detail
- Demonstrated commitment to principles of social justice, anti-oppression, and equity and inclusion
- Ability to identify issues, solve problems and recommend creative solutions to complex situations (including those that are new).
- Strong initiative, judgment, discretion, self-motivation along with excellent time-management, multi-tasking, and organizational skills.
- Ability to build rapport and maintain high level of credibility and integrity at all levels of the organization
- Highly developed interpersonal skills
- Demonstrated ability to maintain confidentiality
- Attention to detail and accuracy
- Excellent written, verbal and listening communication skills, including report writing.
- Demonstrated listening, consultation and conflict resolution skills
- Advanced MS Office Suite skills, experience with Human Resource Information Systems and experience in Canva or other design programs an asset
- Satisfactory criminal reference check/vulnerable sector check within last 12 months
WORKING CONDITIONS
Requires travel to other FST offices and other locations in the GTA as required.
Interested?
This job posting is for an existing vacancy within our organization. We are actively seeking qualified candidates to fill this current position as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.
Please indicate file number VR #02-25 on your application and submit cover letter and resume by January 16, 2025, 5:00 PM to hrdep@familyservicetoronto.org.
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
We thank all applicants and will contact the individuals selected for an interview.
Job Types: Full-time, Permanent
Pay: $52,163.00-$64,225.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
Work Location: Hybrid remote in Toronto, ON M6R 2B7
Application deadline: 2025-01-16
