Health Care Services Coordinator
Health Care Services
Full time, Permanent
Level 5
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
Overview: The Healthcare Services Coordinator supports the Healthcare Services team by providing administrative and reception support. Reporting to the manager of Health Care Services, the coordinator supports youth and staff administrative support.
Job Responsibilities:
- Welcoming patients as they arrive, ensuring they feel comfortable and attended to. Direct patients to appropriate rooms
- Coordinates clinic flow, liaise with staff to promote effective use of services and space and collaborate with team to improve workflows and outcomes for young people
- Coordinates appointments and ensures that youth understand details about time, location and cancellation procedure
- Facilitates appointments with external clinicians as requested by team
- Supports triaging of young people as needed and directed by nursing team or Manager
- Notifies the laboratory about pick-ups and deliveries
- Coordinates case consults with CHT staff and medical partners
- Educate and support patients around clinic processes
- Connect young people with community resources, support services, and external healthcare providers as needed
- Collect and update patient information, including demographic data and insurance details
- Ensure confidentiality and compliance with privacy regulations (i.e. PHIPA)
- Process requests for medical records from patients, other healthcare providers or authorized third parties, coordinate follow-up appointments and handle patient reminders
- Maintains current knowledge of community services, resources, programs, procedures and issues affecting client population by creating resources binder and community board
- Ensure proper release and/or exchange of information forms are completed and complies with regulations
- Track and follow up on medical record requests and specialist/outpatient referrals submitted by the clinic, ensuring timely processing and completion
- Assist with opening and closing procedures (i.e. daily clinic board)
- Respond to emergencies involving clients by assessing the situation and implement solutions.
- Ability to prioritize client care based on urgency, safety, and client specific needs
- Develop and maintain relationship with community stakeholders and organizations in order to communicate program information and schedule appointments for clients
- Answer telephones, schedule appointments, respond to inquiries, follow up on voicemails, handle patient check-in and check-out processes, and handle incoming mails, faxes, or emails and distribute them appropriately.
- File, organize and maintain physical or electronic medical records accurately
- Ensures the safety and security of health care records and maintains strict confidentiality about all department and youth specific information
- Maintenance of schedules and petty cash
- Conducts ETO intake process when young people first visit the clinic
- Establish and maintain effective communication and working relationships with all patients, Nurse Practitioners, staff and external vendors
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Order supplies as needed from vendors to ensure offices and clinics are stocked
- Compiles and maintains statistics on youth specific health care statistics
- Compile and enter data on health-related outcomes used for policy and planning and prepare statistical reports using various computer systems
Qualification, Experience:
- College diploma in Health Care Administration
- Minimum 2 years of relevant experience
- Experience working with and providing clinically informed services to youth at risk of, or experiencing, homelessness or trafficking, supporting an excellent understanding of issues related to youth homelessness, trafficking, 2SLGBTQ+ identities, trauma, mental health and substance use problems and disorders (and harm reduction), and developmental and learning disabilities.
- Sound understanding of primary care, mental health, substance use, and wellness interventions
- Strong organizational and time management skills.
- Excellent written, documentation and oral communication skills.
- Strong computer skills.
- Ability to work independently, proactively and collaboratively.
- Knowledge of community resources and systems relevant to youth homelessnessTraining in UMAB, BLS, First Aid, and CPR.
Interested candidates should submit their cover letter and resume to this posting by January 17, 2025. Only those candidates selected for an interview will be contacted. No phone calls please.
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.
