What is the opportunity?
As a Senior Analyst in the Business Application Support team, you will be responsible for ensuring all BaNCS setups are accurately completed based upon information received from internal IS departments. Familiarity with excel, outlook, and the BaNCS platform are critical. You will also be responsible for supporting your colleagues with new initiatives and project management. This role requires frequent collaboration with several internal operational teams while delivering daily deliverables.
What will you do?
- Ensure processing and client requirements are carried out in the most efficient manner.
- Monitor and analyze the status of team against established standards and take appropriate action as required.
- Daily review of Cases/Task to address and clear all outstanding items (where applicable)
- Deliver quality service to all parties by promptly responding to requests or inquiries relating to client activity/instructions.
- Ensure continuity of operations and service during vacation and absenteeism.
- Ensure all monitoring and notification requirements are in place (End of day task, Daily trackers, and recon, etc.)
- Acts as the expert for the BaNCS platforms in the RBCIS operating models, facilitates the use of data and analysis to support decision making.
- Ongoing review of existing procedures to ensure that risk issues are effectively anticipated and mitigated.
- Responsible for verifying and confirming with various departments (Entitlements, Transaction Management, Account Management, Tax Department) for any discrepancies in set up information.
- Reduce corporate liability by ensuring compliance with all RBC Investor Services policy guidelines and department policy and procedures.
- Minimize E & O due to non-compliance with established procedures or failure to identify/escalate a situation that could potentially cause a processing failure.
- Performs ad hoc request when directed by the manager.
What do you need to succeed?
Must-have
- Post secondary education, preferably in Business or Finance
- Strong interpersonal skills and networking abilities with other departments
- Superior communication and presentation skills
- Strong working knowledge of PC applications such as excel, word and outlook.
Nice-to-have
- 1+ year Securities industry experience and knowledge of domestic markets
- Knowledge of funds & alternative investments
- Experience with platforms such as BaNCS
- Securities industry experience and knowledge of transfer agency
- Leadership skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
TORONTO
Canada
37.5
Full time
WEALTH MANAGEMENT
Regular
Salaried
2024-12-31
2025-01-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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