What You’ll Do
The Promo Business Decision Support Analyst role is to develop and support Promo Operations and Analytics for the POST application and related processes to enable day-to-day decision making and support teams in building and executing their promotional plans.
The Decision Support Analyst collaborates closely with the POST Product Owner, Front End Users, Business Analysts, and IT partners to provide technical expertise, perform data analysis and reporting and help to coordinate key Marketing Promotions Operations processes.
In this role you are expected to be striving for continuous accumulation of knowledge both on technical front and business processes which facilitate enhancements and on-going maintenance of promo systems.
- Act as subject matter expert across various systems by actively pursuing knowledge and experience with Canadian Tire Retail, SportChek and Mark’s marketing processes and systems
- Represent the business users in agile project meetings (daily stand ups, architecture, grooming, backlog)
- Take the lead in triaging and troubleshooting promotional system issues
- Collaborate with users to understand, define and document both business and technical requirements and translate them into user specifications
- Write user stories for future enhancements, participate in UAT/BAT testing
- Responsible for running and maintaining reports for users
- Identify discrepancies across multiple business systems and investigate root cause of issue
- Participate in quarterly Program Increment Planning
What You Bring
- Post-secondary education in computer science, business and/or engineering
- 2+ years Business Analysis experience
- Familiar with Agile Delivery, Continuous Delivery and Software Development Life Cycle processes
- Knowledge of marketing business processes and/or understanding of retail principles
- Experience in change management, process analysis, and user acceptance testing (UAT)
- Ability to prioritize and cope with competing and changing objectives in support of long-term goals while maintaining stakeholder expectations
- Strong verbal and communication skills
- Strong problem-solving skills with ability to formulate option development and recommendations
- Ability to work independently, being self sufficient to take the initiative on leading work
- Strong interpersonal skills and demonstrated ability to work with other team members
- Flexibility to come into the Toronto office multiple times a week
Hybrid
At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
