Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.
Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Why is this role important:
The Director, Intake & Prioritization is a critical connector within National Operations & Pharmacy Transformation, supporting teams across the organization to align priorities, streamline processes, and optimize resources. Reporting to the Senior Director, this role bridges teams, technology, and leadership, ensuring work is focused, efficient, and impactful.
This role isn’t about controlling the details—it’s about enabling collaboration, fostering alignment, and keeping the bigger picture in view. You’ll play a key role in keeping efforts organized, minimizing wasted time, and driving clarity for all stakeholders.
What you’ll do:
Drive Adoption and Engagement: Ensure strong understanding, consistent usage, and commitment to the intake process across all leadership levels, creating alignment and integrity in how work is prioritized and managed.
Facilitate Prioritization: Guide the intake and prioritization process, ensuring requests are clearly understood, aligned, and ready for action.
Bridge Teams: Act as a connector across functions, fostering alignment between teams, technology, and leadership.
Enable Visibility: Provide insights into priorities, capacity, and progress to keep stakeholders informed and aligned.
Support Resource Planning: Partner with teams to optimize capacity and resource allocation, focusing on high-impact initiatives.
Simplify Processes: Keep the process accessible and easy to follow, ensuring it supports—not hinders—the teams using it.
Build Partnerships: Strengthen collaboration and trust across the organization, becoming a go-to partner for clarity and alignment.
What you bring:
Experience in projects, governance, or operational strategy, with an ability to ensure process adherence while building buy-in.
Strong organizational skills and the ability to bring structure and clarity to complex workflows.
A curious, high-energy approach that thrives in fast-paced, collaborative environments.
Exceptional relationship-building skills and a talent for connecting people and priorities.
A proactive mindset with a focus on driving results and accountability.
5+ years of experience in a similar function
This role is perfect for someone who enjoys balancing process with people—driving engagement, alignment, and efficiency to help teams focus on what truly matters. If you love connecting the dots and building strong partnerships, we’d love to hear from you.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
