Job Description
YuJa is looking for talented individuals to play a full-time Support Engineer in Test role on our Solution Engineering Team. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires.
About Us
YuJa is a leader in cloud platforms and applications for regulated sector clients including higher-ed, K12, healthcare, and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.
About the Role
As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance our educational technology solutions.
About You
- Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
- Competence in manually testing software to evaluate functionality
- 1-2 years of customer service experience in a helpdesk environment
- 1 year or more of basic technical support experience
- Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
- Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
- Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
- Competence in monitoring testing progress and promptly reporting issues to project
- Ability to work under flexible hours like evenings, midnight, and weekends
- Proficient in the use of online and remote-connecting software
- Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
- Excellent time and task management skills
- Excellent written and verbal communication skills.
- Technically skilled with good problem-solving abilities (Think on Your Feet)
- Ability to provide timely responses to all incoming requests immediately or within 1 hour.
- Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed.
- Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk
Educational Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
Why You’ll Love Working Here
YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.
Comprehensive Benefits:
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours to create an ideal work-life balance
- Paid sick days and flex days
Team Engagement:
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Employee recognition programs, such as gift cards and “Employee of the Week” rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders
Schedule
- 40 hours/week
- Rotational Shifts - Day/Afternoon/Night shifts
- Holidays
- Monday to Friday/Weekends
How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to careers@yuja.com
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
