Site Location: 2233-A2 Sheppard Ave. West, North York, Ontario
NOC: 21221
Wage: $57.75 per hour
Position Type: Fulltime, Permanent
Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.
So, lace up your boots and let’s tackle the climb together. Join us as our
Business Process Owner - Source to Pay (Business Systems Analyst).
You can learn more about us at www.riversidenaturalfoods.com .
The Opportunity:
As a family owned and led company, Riverside Natural Foods (“Riverside” or the “Company”) has the freedom to pursue our founders’ vision of being a values-based and purpose driven food company that puts people first – our employees, our consumers, our partners, and our communities. Our purpose of “inspiring a healthier and more compassionate world” starts within our four walls and extends well beyond them to include everyone we can positively impact through our products, our business, and our relationships.
Continued rapid growth fueled by our focus on delivering disciplined growth to build a bigger, more capable, more productive, and more responsible business has created the opportunity to strategically invest in the creation of Business Process Owner (BPO) positions across different Business Domains. BPOs play a critical role in optimizing our business processes via technology and with an enterprise view. The purpose of the BPOs is to enable scalability and profitable growth for the company by strengthening Riverside’s capabilities and delivering leading practices.
Position Summary:
The BPO’s mission is to build and sustain a capable organization for profitable growth; this entails deploying and driving adoption of leading practices as well as effectively leveraging SAP and other enterprise technology. The Source to Pay (STP) BPO is a trusted business expert in the process domain with a keen eye in driving efficiencies with an end-to-end/enterprise view of the business operations. They are the custodians of established processes and practices to protect the business value and efficiencies these are intended to deliver.
The STP BPO is a transformation champion who stays current with industry norms and leading practices as well as technology trends. They are the catalysts that enable effective and integrated business processes that boost business performance and capabilities for people, profit & planet.
Primary Responsibilities:
Strategic
- Be a key ambassador of the organization’s vision, mission, and overall business strategy;
- Role model the Company’s core values and culture; inspire and motivate people; continually work to enhance culture;
- Develop and demonstrate OWNERSHIP to lead processes that facilitate teamwork, communications and effective decision-making across the entire enterprise;
- Create and maintain an environment of partnership and collaboration with all other departments to assure the attainment of overall Company goals;
- Liaise with the Sourcing team and other business function(s) linked to Source to Pay to define and deliver a quarterly initiatives plan anchored in business objectives and goals;
- Collaborate with other BPOs and IT Solution Owners in the creation of an enterprise process & technology roadmap;
- Leverage enterprise and cross-functional understanding to define optimal solutions & processes leading to tangible business results.
Operational
- Drive business transformation and efficiency through the development of leading practices/processes and tools;
- Monitor the performance, effectiveness, and efficiency of specific core business processes;
- Ensure technology is exploited to its full potential based on business goals;
- Maintain and lead the delivery of a portfolio of improvements and initiatives with a clearly articulated business value that is aligned with the Enterprise Processes & Technology roadmap;
- Lead successful SAP modules’ implementation with a high level of satisfaction and adoption across all business levels from top management to end users;
- Identify, document, and test new scenarios; maintain documentation of test scenarios in central repository;
- Active participation in the Enterprise Capabilities Working Council to review, assess, and prioritize new/change requests submissions with a recommendation for Steerco;
- Active member of the SAP Change Board;
- Create and safeguard an enterprise knowledge & training framework and content. Leverage the tools in place for content creation (i.e. Enable Now);
- Educate business members on leading practices and proper use of SAP; Drive train the trainer approach through functional SMEs (Subject Matter Experts);
- Support end users and functional SMEs to address difficulties in their daily operations;
- Create and maintain a current repository of work processes documentation (i.e. workflows, job aids, SOPs, RACI) and training to be consumed by end users;
- Leverage enterprise/cross-functional business understanding to define optimal solutions and processes leading to tangible business results;
- Accountable for final business process design with input from functions and consultation from external experts as needed;
- Stay current with SAP/technology new modules and roadmaps to meaningfully bring to our business;
- Strongly liaise with the corresponding business functions to keep deep understanding of processes, pain points, objectives, and adherence to deployed leading practices
Other
- Participate in regular meetings, complete administrative duties as necessary;
- TEAM player with a positive attitude;
- PASSIONATE with a desire to learn and collaborate;
- Exceptional time management and organizational skills, self-starter with a high level of initiative and ADAPTABILITY;
- Demonstrates HUMILITY throughout the Company on a daily basis;
- Shows a willingness to learn through a curious and questioning mindset;
- Aptitude to exhibit RESPECT and protect Core Values in a changing environment;
- Keeps the work atmosphere FUN by keeping it light and welcoming;
- All other duties and responsibilities as assigned;
Reporting Relationships:
Reports directly to the Vice President of Business Transformation & Technology.
About you:
- Passionate about driving work process improvements and implementing leading practices & solutions with a clear articulation of business value;
- A purpose driven and values-based leader who has honed your business and people leadership skills with best in class companies and is looking to join a purpose led organization with whom your values align;
- Highly flexible, creative and energetic, you have an entrepreneurial mindset and can adapt to changing situations in a fast-growing company. You are a ‘hands-on’ manager, able to think strategically while executing business activities with an agile sprint mindset and tight timelines;
- You are a creative problem solver and a natural collaborator who can work across different areas of the organization and across markets to align stakeholders for the best business solutions;
Experience
- Minimum of 10 years Food Manufacturing
- Strong background and deep business knowledge of the Source to Pay Business Process Domain (procurement of goods and services, from identifying the need for a product or service to making the final payment to the supplier).
- Extensive experience working with SAP S/4 HANA, Fiori, and other SAP platforms relevant to the business domain as well as a robust understanding of overall ERP end to end processes (i.e. Business Network / Ariba);
- Must have outstanding project management skills; ability to define a detailed project plan, manage resources, articulate and resolve outstanding issues, and manage project schedules;
- Experience in developing and nurturing trustworthy relationships; demonstrated ability to align functional/domain priorities with enterprise priorities;
- Strong communication and negotiation skills; ability to effectively get ideas across and get buy in from all levels of the organization;
- Can expertly bridge the business and technical (ERP-related) subjects within the areas of focus;
- Experience considering risks, evaluating alternatives, and encouraging input from others to effectively make decisions and plan mitigation tactics;
- Extensive experience optimizing processes and effectively leveraging technology;
- Solid experience driving and managing change;
- Experience in both large established companies and smaller start-ups an asset;
EDUCATION:
- 8 or more years of work experience with a Bachelor’s Degree;
- Continuous Improvement certification is a plus (Lean Manufacturing, Six Sigma Green Belt or Black Belt);
- SAP HANA certification of modules related to the domain area is a strong asset;
What we expect:
- Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
- Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
- Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
- Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
- Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.
What We Offer:
- Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
- Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
- Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
- Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.
Wait! There’s more!
- Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
- Employee benefits with premiums paid by Riverside
- RRSP matching or IRA matching for an empowered financial journey
- Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
- Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
- An open concept work environment that embodies our Values
How to Apply:
If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the subject line
Business Process Owner - Source to Pay (Business Systems Analyst) or click the apply button!
Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. We welcome applicants from underrepresented groups and encourage applications from Indigenous persons, youth, new immigrants and persons with a disability. If you have a disability and require accommodation in the interview process, please let us know when you apply.
We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.
