Location: In person - Burnaby, BC
TruStone is looking to hire a Customer Service Administrator to join our Customer Service team!
About us
TruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.
We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.
TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.
Why pursue this opportunity
Impactful work - get the opportunity to work on meaningful daily tasks that have a positive impact on the business for our advisors, their clients and our company.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution for our advisors and colleagues.
Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working on
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Build and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferences
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Independently respond to queries and requests for information from our customers by phone, email, and in-person
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Support for Reception/Front Desk activities
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Prioritize workload based on the importance and time sensitivity of each task
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Contacting insurance carriers for exceptions or special handling
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Provide prompt, professional, knowledgeable and accurate customer service to advisors
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Respond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.
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Update and maintain systems (i.e. tasks, documents, diarizing)
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Cross-Training – learning other department functions to support as a backup when needed
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Perform other related activities and participate in ad hoc projects, as necessary or assigned
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Adhere to Anti Money Laundering, Fintrac, Privacy, and TruStone Financial Inc. compliance policies and procedures (includes mandatory yearly trainings)
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Continuous improvement of product knowledge by attending industry courses and webinars
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Customer service experience (2 years min)
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Knowledge of insurance industry (preferred 2+ years)
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System expertise - Wealthserv, SharePoint, Microsoft suite
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Strong communication, customer service and interpersonal skills
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Ability to work independently, prioritize and balance multiple tasks or projects and is able to work under pressure
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Ability to research, analyze, evaluate, integrate ideas and problem solve
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Second language is an asset (Mandarin and/or Cantonese)
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If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with advisors, business partners and colleagues.
For regular full-time positions, TruStone offers a comprehensive total rewards package that includes:
TruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
