The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.OverviewThis is public contact work of moderate variety and complexity performed in the central City Hall customer service unit.Examples of key responsibilities include, but are not limited to:

Calculate, process, and collect fees for a variety of applications, permits, and work orders on behalf of Planning & Development, Engineering & Public Works, Bylaws, and Business Licenses.
Accurately and clearly explain the different permit applications and requirements.
Provide initial review of building plans and review permits applications for completeness.
Calculate fees and issue the various permits and business licences.
Interpret, explain and implement City bylaws, policies and procedures.
Provide information and assistance to a variety of internal and external contacts.
Maintain a variety of records related to the work.
Independence of judgement and action is required in most aspects of the work.

Knowledge, Skills & Abilities:

Thorough knowledge of practices, procedures, process timelines and requirements for all types of development, permit and licence applications and regulations.
Thorough knowledge of corporate bylaws, practices and procedures related to the work performed.
Ability to process a variety of permits related to the work performed.
Ability to respond to a variety of inquiries, complaints and work requests, and to provide information and assistance to the public. Ability to effectively communicate both verbally and in writing.
Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
Ability to multi-task, identify and adapt to changing priorities for self and staff to meet customer service standards and deadlines with accuracy, in an environment with frequent interruptions, changes or other pressures.
Ability to make discretionary decisions, take initiative and exercise independent thought and good judgement.
Ability to perform under pressure and deal with contentious matters and challenging people.
Ability to use corporate software applications effectively at an intermediate skill level including: MS Outlook, Word, and Excel.
Skilled in the use of software applications required for the work, such as Amanda, IPS, Tempest, and RIM (Richmond Interactive Maps).
Ability to use REDMS or a similar records management system.
Ability to handle and balance cash, perform mathematical calculations, and operate the Point of Sale cashiering system.
Ability to process cash, debit card, credit card and cheque remittances with accuracy.
Ability to operate peripheral office equipment.
Ability to successfully clear a Police Information Check.

Qualifications and Experience:Successful completion of Grade 12 or equivalent, supplemented by up to one (1) year of courses related to business administration, plus a minimum of one (1) year of related work experience in office administration and customer service. Experience involving public contact in a Municipal environment is preferred. An equivalent combination of related education and work experience may be considered.Working Conditions:Duties are performed in a fast paced office environment. There is sometimes exposure to disagreeable conditions which include distractions, verbal abuse, threats, rudeness and the risk of potential violence.Additional Information:Employee Group: CUPE Local 718 Position Status: Temporary Full-Time Duration of Appointment: 1.5 years Salary Range: $31.44 - $36.95/hr Hours of Work: Monday to Friday 8:15am - 5pm, compressed work week. Application Posted: 11/19/24 External Closing Date: 12/2/24 PCC#: Openings: 1

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