Job Summary
We are seeking a dedicated and organized Service Coordinator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our services by effectively managing technicians schedule, coordinates and communicates with the team to execute daily activities to meet client requirements, and maintaining administrative functions. This position reis a customer facing and requires attention to detail, and the ability to manage multiple tasks efficiently.
Responsibilities
- Coordinate daily task, including scheduling, dispatch service technicians/subcontractors, and reporting on progress.
- Assist clients with day-to-day service requirements, i.e. placing systems on/off test, providing various alarm activity reports, etc.
- Issuance of Purchase Orders for equipment and accessories for the various jobs/projects.
- Place orders for equipment required for various projects.
- Monitor job/project progress, technician performance and identifying areas of improvement.
- Ensure tasks and projects are attended to and completed in keeping with the expectations of the clients, within the work scope and time constraints of the project timetable.
- Ensure projects/jobs are invoiced after completion.
- Ensure team members meet the deadlines of key projects and tasks.
- Assess the progress of the various projects and providing performance reviews to the senior managers.
- Address operation related concerns/issues identified by team members.
- Troubleshoot SIMS/Alarm System issues when required.
Requirements
- Post-secondary education or equivalent experience
- Minimum of 2 years of experience in similar role
- Excellent communication skills both written and verbal
- Ability to prioritize projects to ensure adherence to assigned project deadlines
- Knowledge of Microsoft Outlook, Word, and proficient in Excel
- Excellent administrative skills with a keen eye for detail.
- Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
- Ability to work independently as well as part of a team in a fast-paced environment.
We invite qualified candidates who are passionate about service coordination to apply for this exciting opportunity to contribute to our mission while growing professionally within our organization.
Job Types: Full-time, Permanent
Pay: $19.00 per hour
Expected hours: 75 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to pass a criminal record check?
Education:
- Secondary School (preferred)
Experience:
- Customer support: 2 years (required)
- Administrative experience: 2 years (preferred)
Location:
Work Location: In person
