About Trindent
Trindent Consulting is a global management consulting firm that solves complex business problems and achieves operational efficiency for the Energy, Healthcare, and Financial Services industries. The firm’s unique approach yields between 500 – 1500% ROI within the first year. Established in 2008, Trindent Consulting has quickly garnered a reputation as a firm that will Make It Happen™. It is ranked as one of Canada’s Fastest-Growing Companies by Canadian Business and GROWTH 500 for 7 years in a row. Trindent is also named one of the Fastest-Growing Consulting Firms by Consulting Magazine in 2015 through 2020. Most recently Trindent was recognized by the Financial Times as one of the Americas' Fastest-Growing companies in 2022.
Role Overview
Under the leadership of an Engagement Manager or Senior Consultant, Trindent Consultants apply their expertise to review client processes and identify improvement avenues that will enhance client productivity. Consultants are accountable for successfully producing key project deliverables such as area profiles, work assessments, financial models, data analytics, client presentations, process diagrams and management system dashboards.
By utilizing Trindent’s proven methodology and tools, Consultants deliver sustainable results and build lasting client relationships.
Consultants spend most of their time working on client sites with anyone from frontline employees to C-Suite Executives, interacting and influencing key stakeholders.
At Trindent Consulting, we believe that small teams and client exposure creates a collaborative environment filled with learning opportunities.
Travel and Visa Requirements
Travel to client sites is a requirement of this role. Candidates must have a flexible attitude to travel as project assignments will be in either South America, North America (Canada and the United States) or further internationally. Being eligible to obtain a work visa or a TN visa (i.e. Canadian, USA or Mexican passport holders) is mandatory.
Responsibilities
- Perform data analysis, process observations and client interviews with the goal of identifying process barriers and opportunities.
- Perform research, causal analysis and formulate hypothesis on product, service, and process workflows.
- Facilitate and coordinate the diagnoses and develop of process changes to improve business systems/ functions.
- Develop and produce client ready deliverables such as area profiles, process diagrams, management dashboards, analytical reports, status reports, training modules, opportunity lists and PowerPoint presentations.
- Adhere to standards to ensure sustainable and predictable results for the client.
- Evaluate dynamic and static measurement issues and concerns.
- Establish and maintain effective client engagement with client project team.
- Perform other responsibilities as required.
Requirements
- Bachelor’s degree in business or relevant degree specific to Trindent’s industry verticals (Oil & Gas, Finance, Health Care).
- Relevant experience of improving operational efficiency at Call Centres serving the business / insurance sector is preferred.
- 1-3 years prior work experience in related fields.
- 6-12 months consulting experience in an implementation-based management consulting firm.
- Foreign language capability and preferably Spanish speaking to a high standard.
- Knowledge of processes improvement methodologies with a focus on operational KPIs, active management, and continuous process improvement.
- Data mining and data analysis skills in Excel.
- Advanced proficiency in and knowledge of MS Office Suite.
- Strong written and verbal communication skills and the ability to work well with clients and colleagues.
- Ability to work in ambiguous situations, remain flexible, and to successfully adapt to a variety of working environments.
- Superior numeracy, problem solving, and relationship building skills.
- Clear understanding and following of business ethics and professionalism.
- Experience with the following process: Data scrubbing, Process Analysis and Critiques, KPI Grids, Process Observations, Management Studies, Workload Analysis, Skills Analysis, Behavior Assessments, Sustainability Plan and Standard Operating Procedures.
- Availability/ flexibility for frequent travel.
- Located near a major airport.
Trindent Consulting is committed to providing an accessible, respectful and inclusive environment for all employees and job applicants. We will provide reasonable accommodation if required. If you require any specific accommodation due to a disability or a medical need during the application process, please contact us.
