NXTGEN MARKETING is a thriving and fast-growing company that is currently seeking an outstanding Client Representative to join us at our Surrey, BC office. We are looking for a passionate and driven individual who is excited about the opportunity to learn, grow alongside us, and unleash their fullest potential!
Every member of our team has a unique skill set and brings valuable expertise to the table. Therefore, our top priority is to create a culture that supports and encourages growth and development. We believe that learning is a lifelong journey, and we are committed to offering opportunities for our employees to enhance their customer service and sales skills through ongoing education and training programs.
Our new Client Representative will be responsible for communicating with customers on a daily basis to resolve any issues related to customer support, promote and sell new products and services, and provide customers with a top-notch experience. We are seeking a candidate who is not only capable of delivering exceptional customer service but also someone who is a confident and cooperative team player with a positive and enthusiastic attitude towards work every day.
Client Representative Responsibilities:
- Be the main point of contact for customers and provide excellent product and service solutions
- Use your knowledge to accurately address customer queries and recommend appropriate products and services
- Demonstrate the benefits of our services and increase sales revenue through effective promotional techniques
- Handle all customer interactions with care, composure, and understanding while delivering accurate and transparent support
- Document and process customer orders meticulously to ensure accuracy and efficiency
- Attend meetings and training webinars to stay updated and improve knowledge
- Provide valuable insights to enhance customer satisfaction and develop new skills
- Strive for excellence in assigned duties
- Maintain professionalism at all times
The ideal applicant is someone who:
- Has previous experience in customer service roles
- Holds a degree in Communications, Business or related fields
- Demonstrates excellence in communication and customer interaction
- Possesses strong organizational, written, and oral communication skills
- Comfortable working in a dynamic environment and interacting with people
- Exhibits key qualities such as empathy, responsiveness, patience, conscientiousness, and a customer-centric mindset
- Skilled in building meaningful relationships with people through conversations
- Willing to undergo a comprehensive background check
- Available to work full-time
At NXTGEN MARKETING, we have a deep appreciation for passion, quality, integrity, and teamwork. We firmly believe that exceptional communication skills, a strong focus on customer satisfaction, and a culture of collaboration are critical to achieving our goals. If you possess these qualities and are looking for a rewarding career in customer service and account management, we would love to have you join our team!
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