Our assistants are responsible for providing the highest level of service and satisfaction to our referring clients and hospitals. Client Services is the central contact at Trout Lake Animal Hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable.

**NOTE: Previous experience in a hospital or clinic is MANDATORY. Serious candidates only please. **

DUTIES AND RESPONSIBILITIES:

Patient intake, booking appointments, surgeries, and drop-offs
Assisting with animal restraint for examination, x-rays and blood/urine collection
Processing in-house lab samples and submitting requisitions to IDEXX
Handling and dispensing medication under veterinarian instructions
Aide in the preparation for surgery and other related procedures
Accurately charting and monitoring the vitals during and after surgical procedures
Financial duties include processing payments, submitting insurance claims and sales
Answering telephone inquiries and directing calls appropriately
Ensuring all patient records are complete and correctly documented as per hospital paperless protocol and procedures.
Cleaning and sterilizing all rooms, treatment area and kennels
Ensures that written communications including referrals, telephone messages, and emails are dealt with in a timely manner
Processing/creating estimates and invoices for the clients, and completing invoicing prior to discharge
Ensuring that the hospital is clean and well-stocked during business hours
Clean and autoclave surgical instruments
Prepare surgical packs for surgeries and other minor procedure
Complete other administrative/reception duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Strong problem-solving abilities.
Proven ability to adapt quickly to respond to and resolve atypical and emergency situations.
Excellent verbal and written communication skills.
Passionate about customer service with a positive attitude.
Models the highest level of professionalism and confidentiality.
Exceptional organizational skills and show ability to multi-task and establish priorities.
Ability to reflect compassion and empathy for clients in stressful situations.
Ability to stay calm under pressure.
Takes initiative and works with little supervision.
Experience with the Veterinary Cornerstone program would be an asset.
Must be proficient with common computer applications particularly MS Word, Excel, Outlook.

QUALIFICATIONS AND EXPERIENCE:

Previous experience in a hospital or clinic is Mandatory.
Graduate of an accredited program for Veterinary assistants is preferred.

SCHEDULING DEMANDS:

Start times range from 8:00 a.m. to 9:30 a.m. and Reception closes at 9:00 p.m. (Open 6 days a week- The hospital hours are subject to change based on hospital needs)

WHAT YOU CAN EXPECT FROM US:

We are proud to offer you a safe and clean environment to work in.
A fabulous fun-loving team who will always treat you with respect and kindness.
Staff discounts for veterinary medical care and Rx diets.
Wage dependent on veterinary experience and open to discussion.

We thank all applicants for their interest in Trout Lake Animal Hospital, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $25.00-$28.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
Paid time off
Store discount
Vision care

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Overtime
Weekends as needed

Experience:

Veterinary Assistant: 1 year (required)
Front desk: 1 year (required)
Customer service: 1 year (required)

Work Location: In person

Expected start date: 2025-01-15

Trout Lake Animal Hosptial jobs

Veterinary Assistant/Receptionist