Our assistants are responsible for providing the highest level of service and satisfaction to our referring clients and hospitals. Client Services is the central contact at Trout Lake Animal Hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable.
**NOTE: Previous experience in a hospital or clinic is MANDATORY. Serious candidates only please. **
DUTIES AND RESPONSIBILITIES:
- Patient intake, booking appointments, surgeries, and drop-offs
- Assisting with animal restraint for examination, x-rays and blood/urine collection
- Processing in-house lab samples and submitting requisitions to IDEXX
- Handling and dispensing medication under veterinarian instructions
- Aide in the preparation for surgery and other related procedures
- Accurately charting and monitoring the vitals during and after surgical procedures
- Financial duties include processing payments, submitting insurance claims and sales
- Answering telephone inquiries and directing calls appropriately
- Ensuring all patient records are complete and correctly documented as per hospital paperless protocol and procedures.
- Cleaning and sterilizing all rooms, treatment area and kennels
- Ensures that written communications including referrals, telephone messages, and emails are dealt with in a timely manner
- Processing/creating estimates and invoices for the clients, and completing invoicing prior to discharge
- Ensuring that the hospital is clean and well-stocked during business hours
- Clean and autoclave surgical instruments
- Prepare surgical packs for surgeries and other minor procedure
- Complete other administrative/reception duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong problem-solving abilities.
- Proven ability to adapt quickly to respond to and resolve atypical and emergency situations.
- Excellent verbal and written communication skills.
- Passionate about customer service with a positive attitude.
- Models the highest level of professionalism and confidentiality.
- Exceptional organizational skills and show ability to multi-task and establish priorities.
- Ability to reflect compassion and empathy for clients in stressful situations.
- Ability to stay calm under pressure.
- Takes initiative and works with little supervision.
- Experience with the Veterinary Cornerstone program would be an asset.
- Must be proficient with common computer applications particularly MS Word, Excel, Outlook.
QUALIFICATIONS AND EXPERIENCE:
- Previous experience in a hospital or clinic is Mandatory.
- Graduate of an accredited program for Veterinary assistants is preferred.
SCHEDULING DEMANDS:
- Start times range from 8:00 a.m. to 9:30 a.m. and Reception closes at 9:00 p.m. (Open 6 days a week- The hospital hours are subject to change based on hospital needs)
WHAT YOU CAN EXPECT FROM US:
- We are proud to offer you a safe and clean environment to work in.
- A fabulous fun-loving team who will always treat you with respect and kindness.
- Staff discounts for veterinary medical care and Rx diets.
- Wage dependent on veterinary experience and open to discussion.
We thank all applicants for their interest in Trout Lake Animal Hospital, however, only those candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: $25.00-$28.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Experience:
- Veterinary Assistant: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 2025-01-15
