Take your Career to the next Level with MEVOTECH.
Join Our Team at Mevotech!
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Success and Sales Support Representative to join our dynamic team.
About Us
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.
Position Overview
The Customer Service & Sales Support Representative will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and issues are resolved promptly. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams.
What You Will Be Working On
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly to maintain customer satisfaction.
- Manage a high-volume customer inbox, efficiently processing inquiries and ensuring timely responses.
- Resolve standard customer inquiries, complaints, and service requests while supporting team efforts to handle calls and process orders.
- Ensure quick and effective resolution of customer concerns to drive satisfaction and maintain service levels.
- Accurately process customer orders, verifying account details and ensuring compliance with shipping requirements and deadlines.
- Support the team in managing call volumes and processing customer orders to meet operational efficiency targets.
- Process Return Merchandise Authorizations (RMAs) in compliance with company policies, ensuring timely returns and exchanges.
- Manage warranty inspections and labor requests, ensuring prompt and accurate processing to meet customer expectations.
- Coordinate and prepare customs documentation and schedule carrier pickups for returned items, ensuring compliance with international shipping standards.
- Follow internal protocols for issue documentation, tracking, and resolution to ensure consistency and accountability.
- Collaborate with cross-functional teams to ensure smooth and efficient service delivery, meeting key performance indicators (KPIs) related to order fulfillment and customer satisfaction.
- Regularly prepare and present reports on account status, highlighting key metrics, trends, and performance insights to drive continuous improvement in customer service operations.
What are we looking for:
- 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
- Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Asset: Bilingual
Working Conditions
- Hybrid work environment: 3 days onsite
- Standard office setting
Accessibility Accommodations
Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.
Take the next step in your career journey and join us at Mevotech!
