Gift Card Coordinator (12 month contract)
Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Bier Markt, East Side Mario’s, The Landing Group, New York Fries, The Pickle Barrel & Catering, State and Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, and The Burger Priest. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.
The Gift Card Coordinator will be responsible for managing gift card inventory, the distribution of gift cards in corporate and restaurant channels, corporate customer orders and reporting, as well as work with the Guest Experience team to address any customer inquiries or feedback on gift cards.
What you will do in this role:
- Manage daily calls and emails from customers and guest experience, providing feedback to inquiries
- Set up and maintain prospect and customer accounts
- Manage corporate customer and internal orders
- Manage customer invoicing, ensuring accuracy. Liaison with AR for processing of invoices and credits.
- Perform daily/weekly/monthly reporting as required
- Maintain database records accurately, including customer, order and inventory data etc.
- Monitor inventory levels at restaurants and corporate partners while working with restaurant operations teams and third party gift card partners to ensure adequate gift card inventory is sent to restaurants/ corporate partners
- Facilitate the Recipe Dining Program including onboarding, cancellations, internal inquiries, tracking the completion of employee surveys
- Ensure that all gift card related training documents are up to date
- Participate in staff meetings, department and intercompany meetings as required
- Initiate and/or complete as assigned continuous improvement projects
What we are looking for from you:
- Post-secondary education or 3 to 5 years’ experience in an order management or operations role with hands-on experience in customer interaction
- Capable of interacting with customers effectively while working through inquiries and issues
- Excellent communication skills (oral and written) and above average problem-solving skills
- Organizational skills and be able to work independently with the ability to prioritize and multitask in a fast-paced environment
- Capable of producing reports by extracting, manipulating data from various sources
- Self-motivated to complete all tasks in a timely manner with 100% accuracy and full accountability
What’s in it for you?
- Flexible/Hybrid work environment (3 days a week in office)
- You’d be joining a close-knit, innovative team of creative and energetic go-getters
- You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
- 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
- A welcoming, fun and safe work environment founded on respect
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- Note: this is a 12 month contract beginning in January 2025
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com.
