Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in ensuring customer satisfaction and loyalty. This position is ideal for individuals who are passionate about helping others and possess strong problem-solving skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, modifications, and cancellations.
- Analyze customer needs and recommend appropriate products or services to enhance their experience.
- Handle complaints with empathy and professionalism, working towards effective resolutions.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Upsell products or services when appropriate to maximize customer satisfaction.
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
- Collaborate with team members to improve service delivery and share best practices.
Qualifications
- Previous experience in customer service or sales is preferred but not required.
- Excellent phone etiquette with the ability to engage customers effectively.
- Ability to analyze situations quickly and make informed decisions.
- Proficiency in data entry with attention to detail.
- Multilingual candidates are encouraged to apply as they can enhance our service offerings.
- A positive attitude, patience, and a willingness to learn are essential traits for success in this role.
Join us in delivering outstanding customer experiences while growing your career in a supportive environment!
Job Types: Full-time, Permanent
Pay: $22.50-$25.50 per hour
Additional pay:
Benefits:
- Life insurance
- On-site parking
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Education:
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
