About the Company
The Cup Store is a leading provider of custom printed disposable restaurant ware. We supply printed paper and plastic cups to a wide variety of customers for use in; restaurants, bars, cafes, corporate events and trade shows. We print corporate logos and marketing messages on our cups for clients. Visit us : https://TheCupStore.ca
About the Position
We are looking for an energetic and enthusiastic individual who can perform a range of tasks such as; Receiving inbound calls from clients/customers. Managing multiple orders with deadlines, as well as monitoring the order process to ensure that clients are more than satisfied with their experience. They will work closely with other teams to ensure the order is completed from start to finish.
Responsibilities
- Consulting with customers regarding products, services and printing capabilities.
- Answering incoming calls and assisting with customer inquiries through our chat system.
- Managing orders from start to finish by providing quotes, art proofs, collecting payment, and reviewing quality with the Production team.
- Providing customized suggestions and advice regarding individual customer needs
- Creating product quotations and shipping estimates tailored to each client.
- Preparing and sending samples to potential customers.
- Following-up with clients on a regular basis, with regards to approvals, deadlines, and payments etc.
- Responding and adapting to any issues regarding customer dissatisfaction, production issues, and/or untimely delivery schedules, etc.
- Maintaining and developing customer relationships to encourage and promote future repeat business.
Qualifications and Education:
- Bachelor's Degree.
- Preferred to have a minimum of 1 year’s office administration/Customer service experience.
- Experience in Printing Industry is an asset.
- Good Communication skills.
- Attention to detail and organized.
- Able to work under pressure.
The Cup Store is committed to building an inclusive, diverse, and equitable workforce that is representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under The Cup Store’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.
We thank all applicants for their interest in The Cup Store but only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Are you legally entitled to work in Canada?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
