Competition #2024-473-CP
CLIENT CARE SPECIALIST
Employment Type:
Contract Salary (ending May 31st, 2025) Bargaining Unit
Work Hours:
35 hours/week Mon - Fri, 9am - 5pm
Work Setting:
Onsite - Limited opportunities to work remotely
Application Deadline:
December 09, 2024 by 11:59 pm
Who We Are
A United Way Anchor Agency, WoodGreen combines significant scale and a proven track record with an entrepreneurial mindset, continuously seeking and developing innovative solutions to critical social needs.
Now in our 85th year, we are one of the largest social service agencies in Toronto, serving 37,000 people each year. We’re a group of diverse individuals who value respect, excellence, compassion, integrity, and team work.
Visit www.woodgreen.org to learn more about who we are and what we do.
Program Overview – Financial Empowerment, Community Programs Unit
The Financial Empowerment (FE) Program serves to prevent, reduce, and alleviate poverty by directly addressing the financial barriers in the lives of our clients. We provide free and unbiased financial counselling, education, and tax filing support to Torontonians who are living on a low income and who are unable to address these issues alone. We are a program in constant development and expansion, actively pursuing opportunities to explore innovative methods, and produce research on best practices to maximize client impact.
What You Will Do
- Assist in determining client suitability and eligibility for services
- Coordinate the intake/appointment booking functions for Income Tax services
- In collaboration with other staff, coordinate the scheduling and operation of tax clinic service delivery
- Provide training/oversight to students and volunteers
- Manage a high volume of inbound and outbound calls and emails
- Update and manage client files in customer relationship management database
- Participate in program planning and development activities by participating in meetings and providing input on service design
- Perform outreach and networking activities as needed to build relationships with strategic community partners to reach target client groups.
- Provide support to other programs looking to connect their clients with FE services.
What You Bring to the Team
- Bachelor’s Degree in Social Work, Finance, Business Administration, or a related field.
- 2+ years of experience working or volunteering in a community-based setting or the not-for-profit sector
- Experience performing intake or outreach with marginalized and vulnerable populations, participation with a Community Volunteer Income Tax Program (CVITP) and/or coordinating a large volunteer program considered an asset.
- Ability to adjust communication or teaching style to meet the needs of diverse groups of clients facing a variety of personal and systemic barriers.
- Experience working from a client-centered, anti-oppressive framework.
- Outstanding communication and interpersonal skills.
- Detail-oriented, independent worker with strong organizational and time management skills.
- Comfortable setting up mobile technology (e.g. laptops, Wi-Fi hub, projector, etc.).
- Strong computer skills including MS Outlook, Word, Power Point and Excel.
- Experience working with and mentoring volunteers and students with varied skill sets.
- Strong understanding of intersectionality of race, age, sexuality, gender, ability, and the associated risks of poverty and homelessness. Those with lived experience of one or several of these dynamics are highly encouraged to apply.
Why You’ll Want to Work With Us
At WoodGreen you will be part of an amazing team that does amazing things for our community.
We offer:
- Competitive salary/excellent benefits for full-time, contract (1+ year), and PSW employees
- Ongoing training and opportunities for career advancement within the organization
- Formal staff recognition and appreciation programs
- Access to group discount programs and purchases
To Apply Go to the WoodGreen Careers page at https://www.woodgreen.org/about-us/careers/ and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representative at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
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