What the job does:
After a period of rapid growth at Charlotte Tilbury, we are looking for a Sales & Artistry Coordinator to support our Toronto market!
The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator's responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry coordinator is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, and retail relationships.
This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.
1. Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and of Business (MOB), 0 + 12 Budget (Sales Plan),door ranking, and product ranking
- Determine individual and team sales targets to meet and exceed plan
- Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
- Inspire and motivate non CT payroll door teams to continue to drive sales via the Tilbury Touch when SAC is not in door.
- Participates in regional meetings, team conference calls and regular touchbases to share best practices and create solutions to address business needs
- Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations
- Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Think creatively to ensure business growth year over year
- Consistently promote the Tilbury Touch to the team and customers.
2.Customer Service
- Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in door.
- Identify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventing
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Work collaboratively with the Education and Artistry team to ensure we are providing and receiving continuous training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge.
- Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
- Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
- Responsible for improving and evolving personal artistry skills as to lead by example in all areas.
- Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire.
3. Team Development
- Proactively anticipate staffing and support needs for driving sales
- Create a positive, cohesive, cooperative team culture in store
- Facilitate high impact trainings that include key instore Retailer trainings (ie: Sephora BFD / Nordstrom Stay and Play)
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leadership style
- Recognize and celebrate great performance
4. Operations
- Implement door development plans and schedule support to address business growth needs
- Ensure that the counter is ‘customer ready’ from open to close of business
- Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales
- Schedule to optimize coverage according to customer flow and business needs
- Control store expenses (i.e. counter consumables) within budget guidelines
- Implement visual merchandising, new launch displays and collateral placement as directed by the Magic office
- Maintain excellent counter hygiene standards
- Maintain technology on counter, to include screens, iPad and music
- Raise operational issues for resolution in a timely manner
- Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms
- Accountable for completing all administrative assignments by their due date
5. Store and Retail Partnership:
- Establish and develop a cooperative and mutually respectful relationship with the entire store team
- Build relationships that are meaningful through strong communication, reliability and partnership Maintain the store standards and policies at all times Proactively suggest win-win opportunities to drive sales within store
Requirements
You Will Have:
- 1-2 years of Beauty industry experience
- 1-2 years of Beauty retail management experience - Sephora preferred
- Intermediate skills in MS Office including: MS Word, Excel, and Outlook
- Excellent numerical and analytical skills
- Ability to influence others
- Excellent communicator, both written and oral
- Demonstrated ability in creating sales strategy and consistently achieving sales plan
- Demonstrated success in developing winning teams
- Must possess strong strategic thinking and decision-making skills
- Must be able to create winning partnerships with retailers
- Flexible schedule, including weekends
- Ability to travel (75%)
Benefits
Base Salary Range: $106,000-111,000 CAD**
- Healthcare benefits, Commuter Pre-Tax program, plus 401(K) employer match, Tilbury Treats (Employee Discount Platform)
- Generous product discoun
